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Bryde, D J (2008) Is construction different? A comparison of perceptions of project management performance and practices by business sector and project type. Construction Management and Economics, 26(03), 315–27.

Chang, C-H, Lin, Y-C and Tserng, H P (2008) Distilling and managing engineers' experience in construction projects using a pattern approach. Construction Management and Economics, 26(03), 209–23.

Chen, C (2008) Entry mode selection for international construction markets: the influence of host country related factors. Construction Management and Economics, 26(03), 303–14.

Dean, Y and Warwick, S (1998) Building, the suppression of seasonal response and the effects on health. Building Research & Information, 26(03), 146–56.

Edwards, D, Parn, E A, Sing, M C and Thwala, W D (2019) Risk of excavators overturning. Engineering, Construction and Architectural Management, 26(03), 479–98.

Ekanayake, E, Shen, G and Kumaraswamy, M M (2019) Mapping the knowledge domains of value management: a bibliometric approach. Engineering, Construction and Architectural Management, 26(03), 499–514.

Galbraith, G H, McLean, R C and Guo, J S (1998) Moisture permeability data presented as a mathematical relationship. Building Research & Information, 26(03), 157–68.

Gan, X, Chang, R, Langston, C and Wen, T (2019) Exploring the interactions among factors impeding the diffusion of prefabricated building technologies. Engineering, Construction and Architectural Management, 26(03), 535–53.

Hasan, A and Jha, K N (2019) Client and contractor roles in schedule incentive/disincentive projects. Engineering, Construction and Architectural Management, 26(03), 386–407.

Juan, Y, Lin, I and Tsai, J (2019) A hybrid approach to optimize initial design strategies for pre-sale housing projects. Engineering, Construction and Architectural Management, 26(03), 515–34.

Matar, M M, Georgy, M E and Ibrahim, M E (2008) Sustainable construction management: introduction of the operational context space (OCS). Construction Management and Economics, 26(03), 261–75.

Newaz, M T, Davis, P R, Jefferies, M and Pillay, M (2019) Validation of an agent-specific safety climate model for construction. Engineering, Construction and Architectural Management, 26(03), 462–78.

Ng, S T and Tang, Z (2008) Delineating the predominant criteria for subcontractor appraisal and their latent relationships. Construction Management and Economics, 26(03), 249–59.

Ning, Y, Feng, M, Feng, J and Liu, X (2019) Understanding clients’ experience of trust and distrust in dwelling fit-out projects. Engineering, Construction and Architectural Management, 26(03), 444–61.

  • Type: Journal Article
  • Keywords: Organization; Trust; Construction; Distrust; Ambivalence; Interview; Projects;
  • ISBN/ISSN: 0969-9988
  • URL: https://doi.org/10.1108/ECAM-03-2018-0115
  • Abstract:
    Drawing upon the ambivalence literature, the purpose of this paper is to explore clients’ ambivalence caused by the co-existence of trust and distrust and to investigate how clients respond to the ambivalence. Design/methodology/approach Qualitative research strategies using multiple data sources were adopted. Face-to-face interviews were the major method for gathering data. Additional data sources included archival cases, official reports, regulations and rules and survey reports. Findings The results identified that clients’ ambivalence occurs in the face of the co-existence of trust and distrust. Clients might trust contractors on certain aspects and distrust of others or when they realize that trust and/or distrust have mixed merits and demerits. As a response strategy to the ambivalence, clients may choose to oscillate between trust and distrust in accordance with contractors’ quality and cost performance. Research limitations/implications One limitation is that dwelling fit-out projects are generally small in size. Parties in small size projects might have different mindsets than large projects. Thus, it is worthwhile to extend the framework to the context of large projects. Practical implications Managers or clients should be aware of the double-edged sword nature of trust and distrust. To deal with the ambivalence resulting from co-existence of trust and distrust, a proper balance of trust and distrust might be effective. Originality/value This study contributes an ambivalence approach to the trust research in project management.

Shen, Q and Spedding, A (1998) Priority setting in planned maintenance: practical issues in using the multi-attribute approach. Building Research & Information, 26(03), 169–80.

Smallwood, J (1998) Client influence on contractor health and safety in South Africa. Building Research & Information, 26(03), 181–9.

Wanigarathna, N, Sherratt, F, Price, A and Austin, S (2019) Design re-use: critical application of healthcare building design evidence. Engineering, Construction and Architectural Management, 26(03), 350–66.

Wu, G, Zhao, X, Zuo, J and Zillante, G (2019) Effects of team diversity on project performance in construction projects. Engineering, Construction and Architectural Management, 26(03), 408–23.

Yeung, J F Y, Chan, A P C and Chan, D W M (2008) Establishing quantitative indicators for measuring the partnering performance of construction projects in Hong Kong. Construction Management and Economics, 26(03), 277–301.

Yong, K T and Low, P S (2008) Organizational culture and TQM implementation in construction firms in Singapore. Construction Management and Economics, 26(03).

Zhang, L, Fenn, P and Fu, Y (2019) To insist or to concede? Contractors’ behavioural strategies when handling disputed claims. Engineering, Construction and Architectural Management, 26(03), 424–43.

Zhang, R, Xing, J, Ye, K, Lu, W and Shan, Y (2019) Synchronicity of global construction cost indexes. Engineering, Construction and Architectural Management, 26(03), 367–85.

Zhao, Z Y and Shen, L Y (2008) Are Chinese contractors competitive in international markets?. Construction Management and Economics, 26(03), 225–36.

Zhou, Y, Yang, Y and Yang, J (2019) Barriers to BIM implementation strategies in China. Engineering, Construction and Architectural Management, 26(03), 554–74.