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Bryde, D J (2008) Is construction different? A comparison of perceptions of project management performance and practices by business sector and project type. Construction Management and Economics, 26(03), 315–27.

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Ekanayake, E, Shen, G and Kumaraswamy, M M (2019) Mapping the knowledge domains of value management: a bibliometric approach. Engineering, Construction and Architectural Management, 26(03), 499–514.

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Gan, X, Chang, R, Langston, C and Wen, T (2019) Exploring the interactions among factors impeding the diffusion of prefabricated building technologies. Engineering, Construction and Architectural Management, 26(03), 535–53.

Hasan, A and Jha, K N (2019) Client and contractor roles in schedule incentive/disincentive projects. Engineering, Construction and Architectural Management, 26(03), 386–407.

Juan, Y, Lin, I and Tsai, J (2019) A hybrid approach to optimize initial design strategies for pre-sale housing projects. Engineering, Construction and Architectural Management, 26(03), 515–34.

Matar, M M, Georgy, M E and Ibrahim, M E (2008) Sustainable construction management: introduction of the operational context space (OCS). Construction Management and Economics, 26(03), 261–75.

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Ng, S T and Tang, Z (2008) Delineating the predominant criteria for subcontractor appraisal and their latent relationships. Construction Management and Economics, 26(03), 249–59.

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Shen, Q and Spedding, A (1998) Priority setting in planned maintenance: practical issues in using the multi-attribute approach. Building Research & Information, 26(03), 169–80.

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Wanigarathna, N, Sherratt, F, Price, A and Austin, S (2019) Design re-use: critical application of healthcare building design evidence. Engineering, Construction and Architectural Management, 26(03), 350–66.

Wu, G, Zhao, X, Zuo, J and Zillante, G (2019) Effects of team diversity on project performance in construction projects. Engineering, Construction and Architectural Management, 26(03), 408–23.

Yeung, J F Y, Chan, A P C and Chan, D W M (2008) Establishing quantitative indicators for measuring the partnering performance of construction projects in Hong Kong. Construction Management and Economics, 26(03), 277–301.

Yong, K T and Low, P S (2008) Organizational culture and TQM implementation in construction firms in Singapore. Construction Management and Economics, 26(03).

Zhang, L, Fenn, P and Fu, Y (2019) To insist or to concede? Contractors’ behavioural strategies when handling disputed claims. Engineering, Construction and Architectural Management, 26(03), 424–43.

  • Type: Journal Article
  • Keywords: Construction projects; Construction; Project management; Questionnaire survey; Disputed claims; Contractual approach; Relational approach;
  • ISBN/ISSN: 0969-9988
  • URL: https://doi.org/10.1108/ECAM-05-2018-0219
  • Abstract:
    The purpose of this paper is to identify and analyse factors that affect contractors’ behavioural strategies in resolving disputed claims. Design/methodology/approach Factors were explored by a literature review and an open-ended questionnaire survey. In total, 9 hypotheses involving 12 factors were developed accordingly. Then a structured questionnaire survey was conducted, and 248 valid questionnaires were received from Chinese contractors. Partial least squares structural equation modelling was employed to test the hypotheses. Findings Factors that have the largest impacts on the contractual approach and the relational approach regarding obliging and compromising are favourability of evidence, time pressure and reputation, respectively. Unexpected results show that obliging behaviours are negatively correlated with procedural fairness but positively correlated with occurrence time of the dispute. Research limitations/implications The results are based on correlation, although the research design improves the internal validity. Furthermore, this study belongs to single-level research. In the future, researchers can conduct multilevel research to enrich theories. Practical implications The findings not only enhance practitioners’ understanding of the factors influencing contractors’ behavioural strategies when dealing with disputed claims, but also offer insights into both parties’ ex ante focus of attention on specific factors to facilitate the subsequent dispute resolution. Originality/value This study furnishes a nuanced picture of multiple factors’ impacts on contractors’ behavioural strategies of claim-related dispute resolution, and thus supplements the relevant construction dispute management literature. From the perspective of contractual governance, it is one of those exploring drivers of contract application in problem situations. It extends the body of knowledge on this topic and hopefully will encourage more research on contractual governance from the reactive perspective.

Zhang, R, Xing, J, Ye, K, Lu, W and Shan, Y (2019) Synchronicity of global construction cost indexes. Engineering, Construction and Architectural Management, 26(03), 367–85.

Zhao, Z Y and Shen, L Y (2008) Are Chinese contractors competitive in international markets?. Construction Management and Economics, 26(03), 225–36.

Zhou, Y, Yang, Y and Yang, J (2019) Barriers to BIM implementation strategies in China. Engineering, Construction and Architectural Management, 26(03), 554–74.