Abstracts – Browse Results
Click on the titles below to expand the information about each abstract.
Viewing 31 results ...
Abdullah, A H, Yaman, S K, Mohammad, H and Hassan, P F (2018) Construction manager’s technical competencies in Malaysian construction projects. Engineering, Construction and Architectural Management, 25(02), 153–77.
Abejide, O S (1997) Solid soilcrete blocks for low-cost buildings: a Nigerian case study. Building Research & Information, 25(02), 115–9.
Alkoc, E and Erbatur, F (1997) Productivity improvement in concreting operations through simulation models. Building Research & Information, 25(02), 82–91.
Arantes, A and Ferreira, L M D (2020) Underlying causes and mitigation measures of delays in construction projects. Journal of Financial Management of Property and Construction , 25(02), 165–81.
Besaiso, H, Fenn, P, Emsley, M and Wright, D (2018) A comparison of the suitability of FIDIC and NEC conditions of contract in Palestine. Engineering, Construction and Architectural Management, 25(02), 241–56.
El-Rasas, T and Marzouk, M (2020) Fuzzy model for assessing delays in Egyptian residential projects. Journal of Financial Management of Property and Construction , 25(02), 225–46.
Enshassi, A (1997) Construction projects and the environment in Palestine. Building Research & Information, 25(02), 111–4.
Forsythe, P J (2007) A conceptual framework for studying customer satisfaction in residential construction. Construction Management and Economics, 25(02), 171–82.
- Type: Journal Article
- Keywords: Customer satisfaction; residential construction; house building
- ISBN/ISSN: 0144-6193
- URL: http://www.informaworld.com/openurl?genre=article&issn=0144%2d6193&issue=2&spage=171&volume=25
- Abstract:
A conceptual framework for studying customer satisfaction in Australian residential construction is developed using marketing theory merged with construction concepts. The framework aims to act as a stepping stone for determining how empirical data from real residential construction situations and real customers, fits marketing theory. To this end, customer satisfaction is modelled as a gap between two constructs: pre-purchase expectations and purchase perceptions. A parallel marketing concept known as the purchase decision process is used to model identifiable inputs to the two constructs, thus creating the ability to model different customer profiles. The purchase decision process is adapted to suit residential construction and can be described as: housing needs recognition, search for tenders, evaluation of competing contractors, signing of contracts, progressive construction outcomes and practical completion outcomes. The first four contribute to pre-purchase expectations and the remainder to perceptions of what is actually provided. Service quality, product quality and price are modelled as features that manifest consistently during the purchase decision process and therefore in pre-purchase expectations and purchase perceptions, as well. Future research aims to develop a grounded model of customer satisfaction in residential construction.
Gavieta, R C (1997) Socio-economic and spatial indicators for household energy for a tropical urban community in urban Manila. Building Research & Information, 25(02), 124–8.
Gavieta, R C and Onate, C E (1997) Building regulations and disaster mitigation: the Philippines. Building Research & Information, 25(02), 120–3.
Giti, D M, K'Akumu, O A and Ondieki, E O (2020) Enhanced role of private sector through public private partnerships in low income urban housing in Kenya. Journal of Financial Management of Property and Construction , 25(02), 293–312.
Graafland, J and Nijhof, A (2007) Transparency, market operation and trust in the Dutch construction industry: an exploratory study. Construction Management and Economics, 25(02), 195–205.
Gunarathna, C, Yang, R J and Fernando, N (2018) Conflicts and management styles in the Sri Lankan commercial building sector. Engineering, Construction and Architectural Management, 25(02), 178–201.
Hua, G B (2007) Applying the strategic alignment model to business and ICT strategies of Singapore's small and medium-sized architecture, engineering and construction enterprises. Construction Management and Economics, 25(02), 157–69.
Jannadi, M O (1997) An effective safety programme for a concrete product manufacturing plant. Building Research & Information, 25(02), 92–100.
Jolly Cyril, E and Singla, H K (2020) Comparative analysis of profitability of real estate, industrial construction and infrastructure firms: evidence from India. Journal of Financial Management of Property and Construction , 25(02), 273–91.
Kavishe, N, Jefferson, I and Chileshe, N (2018) An analysis of the delivery challenges influencing public-private partnership in housing projects. Engineering, Construction and Architectural Management, 25(02), 202–40.
Leung, M-Y and Chan, H K L (2007) Antecedents of commitment in construction management. Construction Management and Economics, 25(02), 113–27.
Li, H (1997) Determinants of knowledge-based expert system success in construction engineering. Building Research & Information, 25(02), 101–6.
Liu, J, Lin, S and Feng, Y (2018) Understanding why Chinese contractors are not willing to purchase construction insurance. Engineering, Construction and Architectural Management, 25(02), 257–72.
Loffler, M (1997) Foamglass as spacer in multiple-glazing. Building Research & Information, 25(02), 107–10.
Lu, X and Davis, S (2018) Priming effects on safety decisions in a virtual construction simulator. Engineering, Construction and Architectural Management, 25(02), 273–94.
McCord, M (2020) An exploratory investigation into the relationship between energy performance certificates and sales price: a polytomous universal model approach. Journal of Financial Management of Property and Construction , 25(02), 247–71.
Pan, W, Gibb, A G F and Dainty, A R J (2007) Perspectives of UK housebuilders on the use of offsite modern methods of construction. Construction Management and Economics, 25(02), 183–94.
Pheng, L S and Tan, S K L (1997) The measurement of just in time wastage for a public housing project in Singapore. Building Research & Information, 25(02), 67–81.
Radosavljevic, M and Horner, M (2007) Process planning methodology: dynamic short-term planning for off-site construction in Slovenia. Construction Management and Economics, 25(02), 143–56.
Sa'eed, A, Gambo, N, Inuwa, I I and Musonda, I (2020) Effects of financial management practices on technical performance of building contractors in northeast Nigeria. Journal of Financial Management of Property and Construction , 25(02), 201–23.
Trigunarsyah, B (2007) Project designers' role in improving constructability of Indonesian construction projects. Construction Management and Economics, 25(02), 207–15.
Wang, C-H, Tsai, C-C and Cheng, Y-Y (2007) Knowledge-based diagnosis model for PCM executing problems in public construction. Construction Management and Economics, 25(02), 129–42.
Wesz, J G B, Formoso, C T and Tzortzopoulos, P (2018) Planning and controlling design in engineered-to-order prefabricated building systems. Engineering, Construction and Architectural Management, 25(02), 134–52.
Zhang, Z, Koh, Z Y and Ling, F (2020) Benchmarking contractors’ financial performance: case study of Singapore. Journal of Financial Management of Property and Construction , 25(02), 183–99.