Abstracts – Browse Results
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Adams, F K (2006) Expert elicitation and Bayesian analysis of construction contract risks: an investigation. Construction Management and Economics, 24(01), 81-96.
Aibinu, A A (2006) The relationship between distribution of control, fairness and potential for dispute in the claims handling process. Construction Management and Economics, 24(01), 45-54.
Andi (2006) The importance and allocation of risks in Indonesian construction projects. Construction Management and Economics, 24(01), 69-80.
Arif, M, Al Zubi, M, Gupta, A D, Egbu, C, Walton, R O and Islam, R (2017) Knowledge sharing maturity model for Jordanian construction sector. Engineering, Construction and Architectural Management, 24(01), 170-88.
Asiedu, R O, Frempong, N K and Alfen, H W (2017) Predicting likelihood of cost overrun in educational projects. Engineering, Construction and Architectural Management, 24(01), 21-39.
Assaf, S A and Barhamain, S Y (1996) Factors affecting construction practices in Makkah Al-Mukkaramah, Saudi Arabia. Building Research & Information, 24(01), 27–30.
Assaf, S A, Al-Musallami, A I and Shash, A A (1996) Professional architectural/engineering consultancy practices in Saudi Arabia. Building Research & Information, 24(01), 59–62.
Bubshait, A A, Tahir, B M and Jannadi, M O (1996) Use of microsilica in concrete construction. Building Research & Information, 24(01), 41–9.
Chang-Richards, Y, Wilkinson, S, Seville, E and Brunsdon, D (2017) Effects of a major disaster on skills shortages in the construction industry: Lessons learned from New Zealand. Engineering, Construction and Architectural Management, 24(01), 2-20.
Dann, N, Hills, S and Worthing, D (2006) Assessing how organizations approach the maintenance management of listed buildings. Construction Management and Economics, 24(01), 97-104.
Davies, K, McMeel, D J and Wilkinson, S (2017) Making friends with Frankenstein: Hybrid practice in BIM. Engineering, Construction and Architectural Management, 24(01), 78-93.
Dawood, N and Sriprasert, E (2006) Construction scheduling using multi-constraint and genetic algorithms approach. Construction Management and Economics, 24(01), 19-30.
De Silva, G, Perera, B and Rodrigo, M (2019) Adaptive reuse of buildings: the case of Sri Lanka. Journal of Financial Management of Property and Construction, 24(01), 79–96.
Enshassi, A (1996) Materials control and waste on building sites. Building Research & Information, 24(01), 31–4.
Friedman, A and Cammalleri, V (1996) The impact of R-2000 building technology on Canadian housing. Building Research & Information, 24(01), 5–13.
Huang, Y C (2006) Graphical-based multistage scheduling method for RC buildings. Construction Management and Economics, 24(01), 5-18.
K.V., P, V., V, R., V and Bhat, N (2019) Analysis of causes of delay in Indian construction projects and mitigation measures. Journal of Financial Management of Property and Construction, 24(01), 58–78.
Kärnä, S and Junnonen, J-M (2017) Designers’ performance evaluation in construction projects. Engineering, Construction and Architectural Management, 24(01), 154-69.
Kalutara, P, Zhang, G, Setunge, S and Wakefield, R (2017) Factors that influence Australian community buildings’ sustainable management. Engineering, Construction and Architectural Management, 24(01), 94-117.
Leung, M-Y, Liu, A M M and Wong, M M-k (2006) Impact of stress-coping behaviour on estimation performance. Construction Management and Economics, 24(01), 55-67.
Lu, W, Hua, Y and Zhang, S (2017) Logistic regression analysis for factors influencing cost performance of design-bid-build and design-build projects. Engineering, Construction and Architectural Management, 24(01), 118-32.
Lu, W, Li, Z and Wang, S (2017) The role of justice for cooperation and contract’s moderating effect in construction dispute negotiation. Engineering, Construction and Architectural Management, 24(01), 133-53.
Mbachu, J and Nkado, R (2006) Conceptual framework for assessment of client needs and satisfaction in the building development process. Construction Management and Economics, 24(01), 31-44.
- Type: Journal Article
- Keywords: Building development; criticality index; needs assessment; performance measurement; satisfaction measurement
- ISBN/ISSN: 0144-6193
- URL: https://doi.org/10.1080/01446190500126866
- Abstract:
A conceptual framework is developed for assessment of client needs, and the measurement and monitoring of client satisfaction levels in the building development process. Data were obtained from qualitative and quantitative surveys of a target population of clients of commercial buildings in South Africa. Satisfaction levels based on multiâ€attribute measures were compared with those based on single evaluative responses, using Wilcoxon’s matchedâ€pair test. Results showed no significant differences in pairwise comparisons. A strong positive correlation also existed between both equivalent measures of client satisfaction levels. These results validate the conceptual framework. Results of evaluation of client satisfaction levels showed that clients perceived average levels of satisfaction in the building development process. Areas for improvement in the services of contractors and consultants were identified through ‘Criticality Index’ analyses. Empirical models were developed for proactive measurements of client satisfaction levels at distinct stages of the development process. A dynamic approach to satisfaction measurement is recommended. This contrasts with postâ€purchase and static views adopted in the consumer services segment and enables consultants to monitor and improve satisfaction levels proactively, as the development process evolves.
Osei-Kyei, R, Chan, A P, Yao, Y and Mazher, K M (2019) Conflict prevention measures for public–private partnerships in developing countries. Journal of Financial Management of Property and Construction, 24(01), 39–57.
Santoso, D S and Bourpanus, N (2019) Moving to e-bidding. Journal of Financial Management of Property and Construction, 24(01), 2–18.
Sarkar, A, Godbole, P N and Chakrabarti, S C (1996) Potential for expert systems in the assessment and repair of fire damaged buildings in India. Building Research & Information, 24(01), 51–8.
Semaan, N and Salem, M (2017) A deterministic contractor selection decision-support system for competitive bidding. Engineering, Construction and Architectural Management, 24(01), 61-77.
Shahtaheri, M, Haas, C T and Salimi, T (2017) A multi-dimensional joint confidence limit approach to mixed mode planning for round-the-clock projects. Engineering, Construction and Architectural Management, 24(01), 40-60.
Singla, H K and Samanta, P K (2019) Determinants of dividend payout of construction companies: a panel data analysis. Journal of Financial Management of Property and Construction, 24(01), 19–38.
Thomas, H R, Rees, S W and Lloyd, R M (1996) Measured heat losses through a real ground floor slab. Building Research & Information, 24(01), 15–26.
Velho Júnior, V E, Costa Melo, I, Alves Junior, P N and Rebelatto, D A d N (2019) Analysis of real estate management of lease service agreements by the public sector of a Latin American metropolis. Journal of Financial Management of Property and Construction , 24(01), 97–122.
Wild, S (1996) Observations on the use of ground waste clay brick as a cement replacement material. Building Research & Information, 24(01), 35–40.