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Andersen, M, Kleindienst, S, Yi, L, Lee, J, Bodart, M and Cutler, B (2008) An intuitive daylighting performance analysis and optimization approach. Building Research & Information, 36(06), 593–607.
Canter, D (2008) Do we need a metatheory of the built environment?. Building Research & Information, 36(06), 663–7.
Ho, D C W, Chau, K W and Yau, Y (2008) Evaluating unauthorized appendages in private apartment buildings. Building Research & Information, 36(06), 568–79.
Hu, D, Mohamed, Y, Taghaddos, H and Hermann, U ( (2018) A simulation-based method for effective workface planning of industrial construction projects. Construction Management and Economics, 36(06), 328–47.
Mahapatra, K and Gustavsson, L (2008) Multi-storey timber buildings: breaking industry path dependency. Building Research & Information, 36(06), 638–48.
Reymen, I M M J, Dewulf, G P M R and Blokpoel, S B (2008) Framework for managing uncertainty in property projects. Building Research & Information, 36(06), 580–92.
Ryu, S-R, Rhee, K-N, Yeo, M-S and Kim, K-W (2008) Strategies for flow rate balancing in radiant floor heating systems. Building Research & Information, 36(06), 625–37.
Sanchez, B and Haas, C (2018) Capital project planning for a circular economy. Construction Management and Economics, 36(06), 303–12.
Snyder, J R, Dilaver, O, Stephenson, L C, Mackie, J E and Smith, S D (2018) Agent-based modelling and construction – reconstructing antiquity’s largest infrastructure project. Construction Management and Economics, 36(06), 313–27.
Szalay, Z (2008) Modelling building stock geometry for energy, emission and mass calculations. Building Research & Information, 36(06), 557–67.
Ye, M, Lu, W, Flanagan, R and Ye, K (2018) Diversification in the international construction business. Construction Management and Economics, 36(06), 348–61.
Yun, G Y, Steemers, K and Baker, N (2008) Natural ventilation in practice: linking facade design, thermal performance, occupant perception and control. Building Research & Information, 36(06), 608–24.
Zemke, D M V and Pullman, M (2008) Assessing the value of good design in hotels. Building Research & Information, 36(06), 543–56.
- Type: Journal Article
- Keywords: build quality; building design; design quality indicator; DQI; financial performance; hotel industry; impact value; investment decision; occupant satisfaction; renovation
- ISBN/ISSN: 0961-3218
- URL: https://doi.org/10.1080/09613210802380993
- Abstract:
The relation between building design, user satisfaction, and property financial and marketing performance is explored in hotels to quantify the effect that good design has on performance and to inform business decision-making. The physical environment is a significant product for the hotel industry as it satisfies customer needs and generates valuable repeat business; employees also provide services that are utilitarian in nature but provide hedonic benefits to guests. The Design Quality Indicator (DQI) tool was adapted to measure design in 30 North American hotels constituting part of a well-known brand. Guest and employee assessments of design were obtained, and the relationships between design and hotel industry performance indicators such as a property's average daily rate (ADR), revenue per available room (RevPAR), and occupancy indices were analysed. The analysis quantifies the positive relationships between design quality, financial and market share performance, and satisfaction with the building. The links between design Impact perceptions and ADR and RevPAR are particularly notable. Based on this and continuing research, the aim is the development of a robust method for predicting the economic and market value of renovations, using a version of the DQI tailored to meet the needs of the lodging industry.