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Bordass, B, Cohen, R, Standeven, M and Leaman, A (2001) Assessing building performance in use 2: technical performance of the Probe buildings. Building Research & Information, 29(02), 103–13.

Bordass, B, Cohen, R, Standeven, M and Leaman, A (2001) Assessing building performance in use 3: technical performance of the Probe buildings. Building Research & Information, 29(02), 114–28.

Bordass, B, Leaman, A and Ruyssevelt, P (2001) Assessing building performance in use 5: technical performance of the Probe buildings. Building Research & Information, 29(02), 144–57.

Cohen, R, Standeven, M, Bordass, B and Leaman, A (2001) Assessing building performance in use 1: the Probe process. Building Research & Information, 29(02), 85–102.

Cooper, I (2001) Post-occupancy evaluation - where are you?. Building Research & Information, 29(02), 158–63.

Eley, J (2001) How do post-occupancy evaluation and the facilities manager meet?. Building Research & Information, 29(02), 164–7.

Gannon, M J and Smith, N J (2011) An effective outline business case to facilitate successful decision-making. Construction Management and Economics, 29(02), 185–97.

Hung, Y-H, Smith-Jackson, T and Winchester, W (2011) Use of attitude congruence to identify safety interventions for small residential builders. Construction Management and Economics, 29(02), 113–30.

Kim, Y-W and Kim, S-C (2011) Cost analysis of information technology-assisted quality inspection using activity-based costing. Construction Management and Economics, 29(02), 163–72.

Larsson, N K (2001) iiSBE: the international initiative for sustainable built environment. Building Research & Information, 29(02), 175–7.

Leaman, A and Bordass, B (2001) Assessing building performance in use 4: technical performance of the Probe buildings. Building Research & Information, 29(02), 129–43.

Liu, A M M, Fellows, R and Tuuli, M M (2011) The role of corporate citizenship values in promoting corporate social performance: towards a conceptual model and a research agenda. Construction Management and Economics, 29(02), 173–83.

Scrase, J I (2001) Curbing the growth in UK commercial energy consumption. Building Research & Information, 29(02), 51–61.

Styhre, A (2011) In the circuit of credibility: construction workers and the norms of "a good job". Construction Management and Economics, 29(02), 199–209.

Teo, M M and Loosemore, M (2011) Community-based protest against construction projects: a case study of movement continuity. Construction Management and Economics, 29(02), 131–44.

Yang, J, Shen, P Q, Bourne, L, Ho, C M-F and Xue, X (2011) A typology of operational approaches for stakeholder analysis and engagement. Construction Management and Economics, 29(02), 145–62.

Zimmerman, A and Martin, M (2001) Post-occupancy evaluation: benefits and barriers. Building Research & Information, 29(02), 168–74.

  • Type: Journal Article
  • Keywords: customer focus; innovation; post-occupancy evaluation; North America; sustainability; benchmarks; feedback;
  • ISBN/ISSN: 0961-3218
  • URL: http://taylorandfrancis.metapress.com/link.asp?id=326k0c9crukgcheg
  • Abstract:
    Post-occupancy evaluation (POE) is examined within a North American perspective. Benefits from using POE are examined and include: a feedback loop to enhance continuous improvement processes, improved fit between occupants and their buildings, the optimization of services to suit occupants, the reduction of waste of space and energy, validation of occupants' real needs, reduced ownership/ operational expenses, improved competitive advantage in the marketplace. The barriers to implementing POE are found to include: fragmented incentives and benefits within the procurement and operation processes, lack of agreed and reliable indicators, potential liability for owners, exclusion from current delivery expectations, exclusion from professional curricula. Recommendations for overcoming these barriers are made at governmental, institutional, corporate and project levels.