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Bordass, B, Cohen, R, Standeven, M and Leaman, A (2001) Assessing building performance in use 2: technical performance of the Probe buildings. Building Research & Information, 29(02), 103–13.

Bordass, B, Cohen, R, Standeven, M and Leaman, A (2001) Assessing building performance in use 3: technical performance of the Probe buildings. Building Research & Information, 29(02), 114–28.

Bordass, B, Leaman, A and Ruyssevelt, P (2001) Assessing building performance in use 5: technical performance of the Probe buildings. Building Research & Information, 29(02), 144–57.

Cohen, R, Standeven, M, Bordass, B and Leaman, A (2001) Assessing building performance in use 1: the Probe process. Building Research & Information, 29(02), 85–102.

Cooper, I (2001) Post-occupancy evaluation - where are you?. Building Research & Information, 29(02), 158–63.

Eley, J (2001) How do post-occupancy evaluation and the facilities manager meet?. Building Research & Information, 29(02), 164–7.

Gannon, M J and Smith, N J (2011) An effective outline business case to facilitate successful decision-making. Construction Management and Economics, 29(02), 185–97.

Hung, Y-H, Smith-Jackson, T and Winchester, W (2011) Use of attitude congruence to identify safety interventions for small residential builders. Construction Management and Economics, 29(02), 113–30.

Kim, Y-W and Kim, S-C (2011) Cost analysis of information technology-assisted quality inspection using activity-based costing. Construction Management and Economics, 29(02), 163–72.

Larsson, N K (2001) iiSBE: the international initiative for sustainable built environment. Building Research & Information, 29(02), 175–7.

Leaman, A and Bordass, B (2001) Assessing building performance in use 4: technical performance of the Probe buildings. Building Research & Information, 29(02), 129–43.

  • Type: Journal Article
  • Keywords: comfort; design factors; discomfort; facilities management; feedback; noise; occupant satisfaction surveys; perceived control; productivity; quality control; satisficing; strategies; usability;
  • ISBN/ISSN: 0961-3218
  • URL: http://taylorandfrancis.metapress.com/link.asp?id=rxyq0y1xmh9bfeb5
  • Abstract:
    The main findings from the Probe occupant surveys are assessed. The emphasis is on the consequences for strategic thinking on how best to design and manage buildings to improve conditions for occupants and users, taking examples from the Probe studies. Comfort, health and productivity of occupants are positively associated statistically; and all are easily udermined by chronic, low-level problems. Improvement may not necessarily require raising overall environmental standards - particularly if this requires more energy or reduces perceived control, which occupants think has been falling steadily in recent years. Noise-related problems are also growing with today's trend to more open, more diverse and often more reverberant environments. For the occupant, 'satisficing' may be better than optimizing; and big benefits can come from minimizing the main causes of discomfort, ill health and low productivity - for example by designing and managing to help individuals to choose how to overcome local problems when they occur. Perhaps the greatest enemy of occupant satisfaction is where a building and its systems have become too complicated for its managers - even if this has often occurred initially at their request. Its greatest friends are simplicity, intelligibility, managed feedback, respect for people's comments and rapid response.

Liu, A M M, Fellows, R and Tuuli, M M (2011) The role of corporate citizenship values in promoting corporate social performance: towards a conceptual model and a research agenda. Construction Management and Economics, 29(02), 173–83.

Scrase, J I (2001) Curbing the growth in UK commercial energy consumption. Building Research & Information, 29(02), 51–61.

Styhre, A (2011) In the circuit of credibility: construction workers and the norms of "a good job". Construction Management and Economics, 29(02), 199–209.

Teo, M M and Loosemore, M (2011) Community-based protest against construction projects: a case study of movement continuity. Construction Management and Economics, 29(02), 131–44.

Yang, J, Shen, P Q, Bourne, L, Ho, C M-F and Xue, X (2011) A typology of operational approaches for stakeholder analysis and engagement. Construction Management and Economics, 29(02), 145–62.

Zimmerman, A and Martin, M (2001) Post-occupancy evaluation: benefits and barriers. Building Research & Information, 29(02), 168–74.