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Aziz, A M A (2007) A survey of the payment mechanisms for transportation DBFO projects in British Columbia. Construction Management and Economics, 25(05), 529–43.

Cameron, I and Duff, R (2007) A critical review of safety initiatives using goal setting and feedback. Construction Management and Economics, 25(05), 495–508.

Che Ibrahim, C K I, Costello, S B and Wilkinson, S (2018) Making sense of team integration practice through the “lived experience” of alliance project teams. Engineering, Construction and Architectural Management, 25(05), 598–622.

Cooper, I (1997) The UK's changing research base for construction: the impact of recent government policy. Building Research & Information, 25(05), 292–300.

Courtney, R (1997) Building Research Establishment: past, present and future. Building Research & Information, 25(05), 285–91.

Davidson, C H (1997) The Building Centres: CIB's information allies. Building Research & Information, 25(05), 313–7.

El-Sayegh, S (2018) Resource levelling optimization model considering float loss impact. Engineering, Construction and Architectural Management, 25(05), 639–53.

Gann, D M (1997) Should governments fund construction research?. Building Research & Information, 25(05), 257–67.

Harty, C, Goodier, C I, Soetanto, R, Austin, S, Dainty, A R J and Price, A D F (2007) The futures of construction: a critical review of construction future studies. Construction Management and Economics, 25(05), 477–93.

Kose, S (1997) Building Research Institute in Japan: past, present and future. Building Research & Information, 25(05), 268–71.

Krima, N A, Wood, G, Aouad, G F and Hatush, Z (2007) Assessing the performance of Libyan supervising engineers. Construction Management and Economics, 25(05), 509–18.

Lansley, P R (1997) The impact of BRE's commercialization on the research community. Building Research & Information, 25(05), 301–12.

Leppavuori, E K M (1997) Commercial building research: threat or opportunity for customer satisfaction?. Building Research & Information, 25(05), 272–8.

Ling, F Y Y, Ning, Y, Chang, Y H and Zhang, Z (2018) Human resource management practices to improve project managers’ job satisfaction. Engineering, Construction and Architectural Management, 25(05), 654–69.

Mason, J R (2007) The views and experiences of specialist contractors on partnering in the UK. Construction Management and Economics, 25(05), 519–27.

Prakash, A and Phadtare, M (2018) Service quality for architects: scale development and validation. Engineering, Construction and Architectural Management, 25(05), 670–86.

  • Type: Journal Article
  • Keywords: Design; Architecture; Management; Integrated practice;
  • ISBN/ISSN: 0969-9988
  • URL: https://doi.org/10.1108/ECAM-03-2017-0046
  • Abstract:
    The purpose of this paper is to develop and explain an empirically validated scale to measure service quality for architects in India. Design/methodology/approach This study applies a systematic procedure for development of a psychometric scale in three phases. Phase 1 includes item generation and selection through review of literature and expert opinion. Phase 2 comprises scale refinement using item analysis and exploratory factor analysis. Phase 3 applies confirmatory factor analysis (CFA) for establishing convergent, discriminant and nomological validity. This study has involved 15 expert participants in Phase 1 and sought participation from 250 respondents using an online questionnaire in two other independent phases. Findings The findings of the empirical study resulted in the development of a 22-item scale that measures the constructs such as design quality, project administration quality, communication quality, relationship quality and dependability quality. Research limitations/implications This study has developed a context-specific psychometric scale of service quality for architects in India using snowball sampling. Although this study identified five valid service quality factors, the classified information relating to the formation of expectations was not collected. Practical implications This reliable and valid scale would be helpful for architects to measure the level of service quality in enhancing business performance. This study has established that service quality for architects is achieved only when the perceived benefits are available from the aspects like design, project administration, communication, relationship and dependability. Social implications This study can facilitate an architect interested in opportunities relating to contracting, consulting and engineering to explore possibilities of higher fees from clients. Originality/value This study is an original attempt in developing a validated tool to measure service quality of architects in India.

Seaden, G (1997) The future of national construction research organizations. Building Research & Information, 25(05), 250–6.

Skitmore, M and Cheung, F K T (2007) Explorations in specifying construction price forecast loss functions. Construction Management and Economics, 25(05), 449–65.

Tran, D H and Long, L D (2018) Project scheduling with time, cost and risk trade-off using adaptive multiple objective differential evolution. Engineering, Construction and Architectural Management, 25(05), 623–38.

Tsai, H, Wang, L and Lin, L (2007) A study on improving the ranking procedure for determining the most advantageous tender. Construction Management and Economics, 25(05), 545–54.

Watts, G (1997) The National Centre for Construction in the UK. Building Research & Information, 25(05), 279–84.

Widén, K and Hansson, B (2007) Diffusion characteristics of private sector financed innovation in Sweden. Construction Management and Economics, 25(05), 467–75.