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Ballesteros-Pérez, P, Skitmore, M, Pellicer, E and González-Cruz, M C (2015) Scoring rules and abnormally low bids criteria in construction tenders: a taxonomic review. Construction Management and Economics, 33(04), 259-78.

Bordass, B and Leaman, A (2005) Making feedback and post-occupancy evaluation routine 1: A portfolio of feedback techniques. Building Research & Information, 33(04), 347–52.

  • Type: Journal Article
  • Keywords: building performance; continuous improvement; feedback; follow-through; learning; post-occupancy evaluation; Probe; project delivery; quality control; user surveys
  • ISBN/ISSN: 0961-3218
  • URL: http://taylorandfrancis.metapress.com/link.asp?id=w0h06l23308q4158
  • Abstract:
    Over forty years ago, the Royal Institute of British Architects (RIBA) published its Plan of Work for Design Team Operation(1963), which included Stage M – Feedback. In spite of this, designers, builders and sometimes even procuring clients do not engage closely with the performance of the buildings they have created. Hence, low-level, chronic problems tend to persist, innovations miss their targets, and true successes may be overlooked – even in some of the best buildings, as the Probe series of post-occupancy surveys revealed. This paper discusses how feedback, follow through from design and construction into occupancy, and post-occupancy evaluation could become a natural part of project delivery, and how this could improve the quality and sustainability of our buildings. It describes progress made since the Probe series of post-occupancy ended in encouraging the use of feedback, including a portfolio of established techniques, development of the Soft Landings technique, and setting up a charity to promote and support feedback. The results of tests with a user group are also discussed.

Bordass, B and Leaman, A (2005) Making feedback and post-occupancy evaluation routine 3: Case studies of the use of techniques in the feedback portfolio. Building Research & Information, 33(04), 361–75.

Hamzeh, F R, Zankoul, E and Rouhana, C (2015) How can 'tasks made ready' during look-ahead planning impact reliable workflow and project duration?. Construction Management and Economics, 33(04), 243-58.

Herazo, B and Lizarralde, G (2015) The influence of green building certifications in collaboration and innovation processes. Construction Management and Economics, 33(04), 279-98.

Humphreys, M A (2005) Quantifying occupant comfort: are combined indices of the indoor environment practicable?. Building Research & Information, 33(04), 317–25.

Kaminsky, J (2015) The fourth pillar of infrastructure sustainability: tailoring civil infrastructure to social context. Construction Management and Economics, 33(04), 299-309.

Kampschroer, K and Heerwagen, J H (2005) The strategic workplace: development and evaluation. Building Research & Information, 33(04), 326–37.

Loosemore, M and Lim, B (2015) Inter-organizational unfairness in the construction industry. Construction Management and Economics, 33(04), 310-26.

Nicol, F and Roaf, S (2005) Post-occupancy evaluation and field studies of thermal comfort. Building Research & Information, 33(04), 338–46.

Way, M and Bordass, B (2005) Making feedback and post-occupancy evaluation routine 2: Soft landings – involving design and building teams in improving performance. Building Research & Information, 33(04), 353–60.