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Bröchner, J (2009) Construction metaphors in Aristotle: knowledge, purpose, process. Construction Management and Economics, 27(05), 515–23.

Cooper, I (1999) Which focus for building assessment methods: environmental performance or sustainability?. Building Research & Information, 27(05), 321–31.

Crawley, D and Aho, I (1999) Building environmental assessment methods: applications and development trends. Building Research & Information, 27(05), 300–8.

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Lu, W, Tam, V W, Chen, H and Du, L (2020) A holistic review of research on carbon emissions of green building construction industry. Engineering, Construction and Architectural Management, 27(05), 1065–92.

Tang, L C M and Leung, A Y T (2009) An entropy-based financial decision support system (e-FDSS) for project analysis in construction SMEs. Construction Management and Economics, 27(05), 499–513.

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Viswanathan, S K and Jha, K N (2020) Critical risk factors in international construction projects. Engineering, Construction and Architectural Management, 27(05), 1169–90.

Yun, L, Wan, J, Wang, G, Bai, J and Zhang, B (2020) Exploring the missing link between top management team characteristics and megaproject performance. Engineering, Construction and Architectural Management, 27(05), 1039–64.

Yung, P (2009) Institutional arrangements and construction safety in China: an empirical examination. Construction Management and Economics, 27(05), 439–50.

Zaman, U (2020) Examining the effect of xenophobia on “transnational” mega construction project (MCP) success. Engineering, Construction and Architectural Management, 27(05), 1119–43.

Zhang, J, Li, H, Golizadeh, H, Zhao, C, Lyu, S and Jin, R (2020) Reliability evaluation index for the integrated supply chain utilising BIM and lean approaches. Engineering, Construction and Architectural Management, 27(05), 997–1038.

Zhu, D, Wen, H and Deng, Y (2020) Pro-active warning system for the crossroads at construction sites based on computer vision. Engineering, Construction and Architectural Management, 27(05), 1145–68.

Zhu, F, Wang, L, Yu, M and Yang, X (2020) Quality of conflict management in construction project context. Engineering, Construction and Architectural Management, 27(05), 1191–211.

• Type: Journal Article
• Keywords: Quality of conflict management; Project context; Scale development; Conceptualization; Validation; Project performance;
• ISBN/ISSN: 0969-9988
• URL: https://doi.org/10.1108/ECAM-09-2019-0497
• Abstract:
  A growing number of studies have become focused on managing conflict more effectively and comprehensively in the construction industry. However, little research has aimed to operationalize all the facets related to the quality of conflict management that are necessary in governing conflict management. The purpose of this article is to propose a new model measuring the quality of conflict management in a construction project context that is not only inclusive but also practical. To address this research gap, the authors used the measurement theory to investigate a series of studies, and then, developed a scale to operationalize the concept of quality of conflict management in a project context. The findings show five dimensions to the quality of conflict management: satisfactory resolution outcome, integrated resolution process, conflict prevention, fairness perception, and post-conflict effect. The research findings contribute to conflict management theory by providing the conceptualization and operationalization of conflict management quality. Practitioners will benefit from this article by understanding effective and efficient ways of managing conflicts in construction projects.