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Bartiaux, F, Gram-Hanssen, K, Fonseca, P, Ozoli?a, L and Christensen, T H (2014) A practice–theory approach to homeowners' energy retrofits in four European areas. Building Research & Information, 42(04), 525-38.
Berry, S, Sharp, A, Hamilton, J and Killip, G (2014) Inspiring low-energy retrofits: the influence of ‘open home’ events. Building Research & Information, 42(04), 422-33.
Christensen, T H, Gram-Hanssen, K, de Best-Waldhober, M and Adjei, A (2014) Energy retrofits of Danish homes: is the Energy Performance Certificate useful?. Building Research & Information, 42(04), 489-500.
Fawcett, T and Killip, G (2014) Anatomy of low carbon retrofits: evidence from owner-occupied Superhomes. Building Research & Information, 42(04), 434-45.
Frimpong, S, Sunindijo, R Y, Wang, C C, Boadu, E F, Dansoh, A, Hon, C K H and Yiu, T W (2024) Promoting positive mental health among young construction workers: the role of theory. Construction Management and Economics, 42(04), 366–85.
Galvin, R (2014) Why German homeowners are reluctant to retrofit. Building Research & Information, 42(04), 398-408.
Gupta, R, Barnfield, L and Hipwood, T (2014) Impacts of community-led energy retrofitting of owner-occupied dwellings. Building Research & Information, 42(04), 446-61.
Haines, V and Mitchell, V (2014) A persona-based approach to domestic energy retrofit. Building Research & Information, 42(04), 462-76.
Hamerski, D C, Saurin, T A, Formoso, C T and Isatto, E L (2024) The contributions of the Last Planner System to resilient performance in construction projects. Construction Management and Economics, 42(04), 328–45.
Hickey, P J and Cui, Q (2024) Tracing the career trajectories of architecture, engineering and construction (AEC) women leaders. Construction Management and Economics, 42(04), 289–306.
Horne, R, Maller, C and Dalton, T (2014) Low carbon, water-efficient house retrofits: an emergent niche?. Building Research & Information, 42(04), 539-48.
Ingle, A, Moezzi, M, Lutzenhiser, L and Diamond, R (2014) Better home energy audit modelling: incorporating inhabitant behaviours. Building Research & Information, 42(04), 409-21.
Judson, E P and Maller, C (2014) Housing renovations and energy efficiency: insights from homeowners’ practices. Building Research & Information, 42(04), 501-11.
Morland, K V and Breslin, D (2024) Resolving learning paradoxes within a UK new-build housebuilder. Construction Management and Economics, 42(04), 307–27.
- Type: Journal Article
- Keywords: Organizational learning; paradox theory; housing; quality management; defects; routines; time;
- ISBN/ISSN: 0144-6193
- URL: https://doi.org/10.1080/01446193.2023.2260909
- Abstract:
The build quality of new UK homes is negatively affected by poor quality management practices during the construction process. By implementing stringent quality management (QM) standards, housebuilders can improve build quality but implementing these organization-wide changes relies on housebuilder staff, designers and sub-contractors learning new working practices. This paper explores the tensions which emerge within housebuilders, as they implement new QM procedures. A longitudinal qualitative case study was conducted, where time was spent with housebuilder staff in three regional offices, two years apart. Methods include participant observation, semi-structured interviews and a review of organizational documentation. The findings highlight several learning paradoxes which arise at different stages of the housebuilding process and show how actors manage (or cope with) these paradoxes through their daily practices. This includes processes of simplifying and applying, improvising and problem-solving and aggregating and analyzing. Whilst these either-or approaches enable staff to resolve the immediate tensions that arise from different organizational processes, they often fail to meet longer-term learning objectives, detrimentally affecting build quality over time. Without structural changes to the way volume housebuilders annually report to both the UK Government and their shareholders, organizations in the UK housebuilding sector face challenges in reconciling different learning processes.
Nyqvist, R, Peltokorpi, A and Seppänen, O (2024) Uncertainty network modeling method for construction risk management. Construction Management and Economics, 42(04), 346–65.
Vlasova, L and Gram-Hanssen, K (2014) Incorporating inhabitants’ everyday practices into domestic retrofits. Building Research & Information, 42(04), 512-24.