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Abdul-Aziz, A-R, Ngau, D P, Lim, Y M and Nuruddin, A R (2011) Internationalization of Malaysian quantity surveying firms: exploring the best fit models. Construction Management and Economics, 29(01), 49–58.

Brown, A D and Phua, F T T (2011) Subjectively construed identities and discourse: towards a research agenda for construction management. Construction Management and Economics, 29(01), 83–95.

Chang, Y, Wilkinson, S, Potangaroa, R and Seville, E (2011) Identifying factors affecting resource availability for post-disaster reconstruction: a case study in China. Construction Management and Economics, 29(01), 37–48.

Davey, C L, Lowe, D J and Duff, A R (2001) Generating opportunities for SMEs to develop partnerships and improve performance. Building Research & Information, 29(01), 1–11.

Dursun, O and Stoy, C (2011) Time-cost relationship of building projects: statistical adequacy of categorization with respect to project location. Construction Management and Economics, 29(01), 97–106.

Gundes, S (2011) Exploring the dynamics of the Turkish construction industry using input-output analysis. Construction Management and Economics, 29(01), 59–68.

Kululanga, G K, Edum-Fotwe, F T and McCaffer, R (2001) Measuring construction contractors' organizational learning. Building Research & Information, 29(01), 21–9.

Landin, A and Nilsson, C-H (2001) Do quality systems really make a difference?. Building Research & Information, 29(01), 12–20.

  • Type: Journal Article
  • Keywords: balanced scorecard; ISO 9000; management systems; organizational performance; quality assessment; Sweden;
  • ISBN/ISSN: 0961-3218
  • URL: http://taylorandfrancis.metapress.com/link.asp?id=8tvgramhr9p5n5t6
  • Abstract:
    The purposes of this study were to ascertain whether Swedish construction companies measure the impact of their quality systems (such as ISO 9000) and, if so, whether the 'balanced scorecard' approach is a useful technique as a measure of performance. The balanced scorecard approach requires each organization to look at itself from four different perspectives to provide a more comprehensive view of organizational performance: the financial perspective, the customer perspective, the process perspective, the innovation and learning perspective. Twelve Swedish construction sector companies (clients, architectural-engineering consultants, contractors) with well-established quality systems were studied. The results indicate two important points. First, the balanced scorecard can be successfully used to measure the performance of quality systems in the construction process. Second, the organization and learning perspective is neglected in the Swedish construction process. The use of the balanced scorecard highlighted the fact that a lack of balance often exists between the four perspectives. While it is tempting to conclude that investments in quality systems increase organizational performance, there is little (if any) evidence that this is the case. Many investments in quality systems appear to be based more on blind faith than on facts. Tools are only valuable if they improve results, there is a need for further understanding the costs and benefits of quality systems in engineering and construction organizations.

Lansley, P R (2001) Building research and the quality-of-life. Building Research & Information, 29(01), 62–74.

Lu, W, Olofsson, T and Stehn, L (2011) A lean-agile model of homebuilders' production systems. Construction Management and Economics, 29(01), 25–35.

Mbiti, T K, Blismas, N, Wakefield, R and Lombardo, R (2011) System archetypes underlying the problematic behaviour of construction activity in Kenya. Construction Management and Economics, 29(01), 3–13.

Ofori, G (2001) Indicators for measuring construction industry development in developing countries. Building Research & Information, 29(01), 40–50.

Shih, N-J and Huang, Y-S (2001) A study of reflection glare in Taipei. Building Research & Information, 29(01), 30–9.

Thomson, D (2011) A pilot study of client complexity, emergent requirements and stakeholder perceptions of project success. Construction Management and Economics, 29(01), 69–82.

Wu, J, Kumaraswamy, M and Soo, G K L (2011) Dubious benefits from future exchange: an explanation of payment arrears from "continuing clients" in Mainland China. Construction Management and Economics, 29(01), 15–23.