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Amadi, C, Carrillo, P and Tuuli, M (2019) PPP projects: improvements in stakeholder management. Engineering, Construction and Architectural Management, 27(02), 544–60.
Burford, N K and Smith, F W (1999) Developing a new military shelter system: a technical study in advanced materials and structures. Building Research & Information, 27(02), 64–83.
Elazouni, A (2009) Heuristic method for multi-project finance-based scheduling. Construction Management and Economics, 27(02), 199–211.
Horne, M, Hill, R and Giddings, R (1999) Visualization of photovoltaic clad buildings. Building Research & Information, 27(02), 96–108.
Huo, X, Yu, A T W, Zezhou, W and Jayantha, W M (2019) Site planning and design of green residential building projects: case studies in China. Engineering, Construction and Architectural Management, 27(02), 525–43.
Hyung, W, Kim, S and Jo, J (2019) Improved similarity measure in case-based reasoning: a case study of construction cost estimation. Engineering, Construction and Architectural Management, 27(02), 561–78.
Johari, S and Jha, K N (2019) Challenges of attracting construction workers to skill development and training programmes. Engineering, Construction and Architectural Management, 27(02), 321–40.
Lam, K C and Chow, W S (1999) The significance of financial risks in BOT procurement. Building Research & Information, 27(02), 84–95.
Li, X, Wang, X and Lei, L (2019) The application of an ANP-Fuzzy comprehensive evaluation model to assess lean construction management performance. Engineering, Construction and Architectural Management, 27(02), 356–84.
Mellado, F, Lou, E C and Becerra, C L C (2019) Synthesising performance in the construction industry. Engineering, Construction and Architectural Management, 27(02), 579–608.
Ng, S T, Fan, R Y C, Wong, J M W, Chan, A P C, Chiang, Y H, Lam, P T I and Kumaraswamy, M (2009) Coping with structural change in construction: experiences gained from advanced economies. Construction Management and Economics, 27(02), 165–80.
Nwaogu, J M, Chan, A P, Hon, C K and Darko, A (2019) Review of global mental health research in the construction industry. Engineering, Construction and Architectural Management, 27(02), 385–410.
Ofori, G and Toor, S-U-R (2009) Research on cross-cultural leadership and management in construction: a review and directions for future research. Construction Management and Economics, 27(02), 119–33.
Proverbs, D G, Holt, G D and Olomolaiye, P O (1999) Factors in formwork selection: a comparative investigation. Building Research & Information, 27(02), 109–19.
Robinson, H S and Scott, J (2009) Service delivery and performance monitoring in PFI/PPP projects. Construction Management and Economics, 27(02), 181–97.
Rosenfeld, Y (2009) Cost of quality versus cost of non-quality in construction: the crucial balance. Construction Management and Economics, 27(02), 107–17.
Salvado, F, Almeida, N and Vale e Azevedo, A (2019) Aligning financial and functional equivalent depreciations rates of building assets. Engineering, Construction and Architectural Management, 27(02), 441–57.
van Mossel, H-J and Straub, A (2009) The need for customizing maintenance services in social housing. Construction Management and Economics, 27(02), 135–51.
- Type: Journal Article
- Keywords: construction industry; advanced economies; recession; recovery; strategy
- ISBN/ISSN: 0144-6193
- URL: https://doi.org/10.1080/01446190802695766
- Abstract:
Market segmentation theory is based on the notion that although customers are unique they may be grouped into relatively homogeneous categories which respond in a certain manner to the supplier's marketing efforts. Despite the lack of commercial necessity for the Dutch social rented sector in meeting the demands of tenants, public objectives do compel housing associations to be efficient and effective in maintenance spending. Through customization of maintenance service delivery, the match between users' expectations and the results of maintenance may be improved. Given the limited body of knowledge with respect to preferences of target groups in maintenance of dwellings a post hoc approach is used for this purpose. A large-scale survey was conducted among tenants of large housing associations in the Netherlands. By means of respectively principal component and cluster analyses, customer segments were given shape. Profiling of these segments was achieved through ANOVA and chi-square analyses. There seem to be grounds for housing associations to differentiate, to a limited degree, in their maintenance (purchasing) policy. This, however, always depends on the applicable strategic objectives of the housing association in question.
Wang, X, Shi, L, Wang, B and Kan, M (2019) A method to evaluate credit risk for banks under PPP project finance. Engineering, Construction and Architectural Management, 27(02), 483–501.
Warsame, A (2009) Organizational modes in the residential building sector in Sweden. Construction Management and Economics, 27(02), 153–63.
Wei, H, Minggang, H and Qun, H (1999) Quasi-static testing of composite masonry construction. Building Research & Information, 27(02), 120–3.
Yevu, S K and Yu, A T W (2019) The ecosystem of drivers for electronic procurement adoption for construction project procurement. Engineering, Construction and Architectural Management, 27(02), 411–40.
Zarghami, S A and Gunawan, I (2019) A domain-specific measure of centrality for water distribution networks. Engineering, Construction and Architectural Management, 27(02), 341–55.
Zhou, S, Ng, S T, Lee, S H, Xu, F J and Yang, Y (2019) A domain knowledge incorporated text mining approach for capturing user needs on BIM applications. Engineering, Construction and Architectural Management, 27(02), 458–82.
Zohrehvandi, S, Vanhoucke, M, Soltani, R and Javadi, M (2019) A reconfigurable model for implementation in the closing phase of a wind turbines project construction. Engineering, Construction and Architectural Management, 27(02), 502–24.