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Yong, Y C and Mustaffa, N E (2011) Clients, consultants and contractors' perception of critical success factors for construction projects in Malaysia. In: Egbu, C and Lou, E C W (Eds.), Proceedings 27th Annual ARCOM Conference, 5-7 September 2011, Bristol, UK. Association of Researchers in Construction Management, 735–44.

• Type: Conference Proceedings
• Keywords: critical success factors; Malaysia; project management
• ISBN/ISSN: 978-0-9552390-5-2
• URL: http://www.arcom.ac.uk/-docs/proceedings/ar2011-0735-0744_Yong_Mustaffa.pdf
• Abstract:
  Construction industry in Malaysia has been increasingly recognising the need for a relationship-based procurement in substitution to the traditional method. Despite the vast number of literatures available on this subject matter, there is a lack of effort to contextualise the findings into local context. Therefore, exploring the factors essential to the success of the local construction project is one of the prerequisites to integrate relationship-based procurement into local setting. The primary objective of this paper is to identify the principal factors that are critical to the success of the construction project, and determine their relative importance as perceived by different respondents. Following a thorough literature search, a total of thirty-seven factors was consolidated and grouped into seven major categories. These factors were assembled into a questionnaire survey that was distributed among clients, consultants and contractors. Since the data collection for main survey is still ongoing, the result and analysis reported were based on the pilot survey carried out. An analysis of the responses from the pilot survey identified fifteen factors to be accepted as critical to the success of construction projects. The results suggest a strong consistency in perception between clients, consultants and contractors in recognising the significance of human-related factors such as competence, commitment, communication and cooperation towards the success of the construction project. These factors being the core element in relationship-based procurement reinforce the need and viability of such procurement method to the Malaysian construction industry. The results of this survey thus provide a strong foundation for further route of the current research on the development of an effective relationship-based procurement model in Malaysia.