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Heng, H K S and Loosemore, M (2011) Structural holes in hospital organisations: Exploring the brokerage potential of facilities managers from a social network perspective. In: Egbu, C and Lou, E C W (Eds.), Proceedings 27th Annual ARCOM Conference, 5-7 September 2011, Bristol, UK. Association of Researchers in Construction Management, 515–24.

  • Type: Conference Proceedings
  • Keywords: communication network; healthcare facilities management; information brokering; structural holes
  • ISBN/ISSN: 978-0-9552390-5-2
  • URL: http://www.arcom.ac.uk/-docs/proceedings/ar2011-0515-0524_Heng_Loosemore.pdf
  • Abstract:
    In delivering effective support to health care delivery, the process by which information is exchanged between different non-clinical support services is critical. Using a case study approach and a social network perspective the brokerage role of facility managers in achieving this is explored. The results indicate that when communication exchanges between different non-clinical functional support units are identified and mapped, information brokerage opportunities exist. This increases the strategic influence for facilities management by exposing significant untapped value in the delivery of health-care services.