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Razak, D S A, Mills, G and Roberts, A (2016) External Failure Cost in Construction Supply Chains. In: Chan, P W and Neilson, C J (Eds.), Proceedings 32nd Annual ARCOM Conference, 5-7 September 2016, Manchester UK. Association of Researchers in Construction Management, 833–842.
- Type: Conference Proceedings
- Keywords: cost of quality, external failure cost, quality cost, construction supply chain
- ISBN/ISSN: 978-0-9955463-0-1
- URL: http://www.arcom.ac.uk/-docs/proceedings/d8574c6594eae41325d18fd235faac12.pdf
- Abstract:
The effective measurement of cost of quality has an important role to play in driving quality. A handful of studies on the implementation of cost of quality in the construction industry have been undertaken with a good deal more published in other sectors. Cost of quality definitions, methods, and models are reviewed. The findings of a workshop with industry practitioners show a new categorisation for external failure quality cost elements that is relevant to the construction sector. A new study is then proposed that focuses on the measurement of external failure cost during the post-handover stage of construction