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Feldman, G, Shah, H, Chapman, C, Pärn, E A and Edwards, D J (2017) A systematic approach for enterprise systems upgrade decision-making: Outlining the decision processes. Journal of Engineering, Design and Technology, 15(06), 778-802.

  • Type: Journal Article
  • Keywords: enterprise systems; decision processes; post-implementation phase; upgrade decision-making
  • ISBN/ISSN:
  • URL: https://doi.org/10.1108/JEDT-08-2017-0076
  • Abstract:
    Purpose Enterprise systems (ES) upgrade is fundamental to maintaining a system’s continuous improvement and stability. However, while the extant literature is replete with research on ES upgrade decision-making, there is scant knowledge about how different decision processes facilitate this decision to upgrade. This paper aims to investigate and better understand these processes from an organisational perspective. Design/methodology/approach The study adopted a qualitative survey design, and used a Web-based questionnaire and semi-structured interviews to collect data from 23 large organisations. Data accrued were qualitatively analysed and manually coded to identify the various decision processes undertaken during ES upgrade decisions. Findings Analysis results reveal complex interrelations between the upgrade drivers, the need to evaluate the new version’s functionality and the upgrade impact. Understanding the interaction between these elements influences the upgrade decision process. Research limitations/implications The study proposes ES upgrade processes that support a decision to upgrade major releases. Further research is required to offer either similar or conflicting arguments on the upgrade decision-making and provide a probabilistic generalisation of the decision-making processes. Originality/value The research offers a comprehensive and empirically supported methodical approach that embraces an evaluation of a new version’s functionality, technical requirements and concomitant upgrade implications as intrinsic decision processes. This approach assists in the decisions to establish the upgrade need and determine the level of change, effort required, impacts and associated benefits.

Kwofie, T E, Adinyira, E and Fugar, F (2017) Theoretical and practical implications for engendering project team communication effectiveness in mass housing project delivery in Ghana. Journal of Engineering, Design and Technology, 15(06), 826-44.

Nani, G, Mensah, I and Adjei-Kumi, T (2017) Duration estimation model for bridge construction projects in Ghana. Journal of Engineering, Design and Technology, 15(06), 754-77.

Oke, A E, Ibironke, O T and Bayegun, O A (2017) Appraisal of reward packages in construction firms: A case of quantity surveying firms in Nigeria. Journal of Engineering, Design and Technology, 15(06), 722-37.

Riaz, Z, Parn, E A, Edwards, D J, Arslan, M, Shen, C and Pena-Mora, F (2017) BIM and sensor-based data management system for construction safety monitoring. Journal of Engineering, Design and Technology, 15(06), 738-53.

Yap, J B H and Lock, A (2017) Analysing the benefits, techniques, tools and challenges of knowledge management practices in the Malaysian construction SMEs. Journal of Engineering, Design and Technology, 15(06), 803-25.