Abstracts – Browse Results
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Aboseif, E and Hanna, A S (2024) Benchmarking of construction projects performance for comparative assessment and performance improvement: a statistical quantitative approach. Engineering, Construction and Architectural Management, 31(07), 2829-51.
Al-Hadidi, S, Sweis, G, Abu-Khader, W, Abu-Rumman, G and Sweis, R (2024) Managing future urbanization growth patterns using genetic algorithm modeling. Engineering, Construction and Architectural Management, 31(07), 2648-68.
Delgado-Hernández, D J and Palacios-Navarro, U J (2024) A Bayesian network for selecting improvement management tools to increase customer satisfaction in the construction industry: case study of Mexico. Engineering, Construction and Architectural Management, 31(07), 2900-15.
- Type: Journal Article
- Keywords: Bayesian network; construction projects; improvement management tools; Mexico; total quality management (TQM)
- ISBN/ISSN:
- URL: https://doi.org/10.1108/ECAM-01-2022-0089
- Abstract:
Purpose: The use of improvement tools in the construction sector has shown to be an important determinant of quality. Companies endeavoring to enhance their daily practices require assistance, evidence, standards, frameworks and quantitative models from existing experts to help them set out for the road. This paper is aimed to assist construction managers in the selection of tools to increase customer satisfaction. Design/methodology/approach: This piece of research is based on the results of a previous empirical study on the use, within a sample of Mexican firms, of a set of more than 30 tools. It then proposes a Bayesian network (BN) to select them. By analyzing the variables under study, it is possible to establish their interaction and dependencies. The resultant BN comprises 24 nodes, and it is useful for choosing some tools that help to increase customer satisfaction. Findings: Customers and their needs now have become more complicated and harder to meet than in the past. Then, the use of improvement tools that put quality at the heart of the management strategies is crucial for achieving customer satisfaction. In order to reduce prices, keep product quality and meet delivery times, these tools should be used on a daily basis. Along this line of thought, the overall results from the hypothetical scenarios explored in this were positive, reflecting the relevance of the proposed model. In particular, the use of tools for gathering customer needs, the utilization of technology and the implementation of a quality department are relevant for increasing customer satisfaction in the sector. Research limitations/implications: The sample size could be further expanded. The customer satisfaction dimensions could be enhanced. Practical implications: While the sample in which the investigation is based could be expanded along with the number of variables and their states, the BN can help practitioners in the global construction industry to improve their quality practices, to foster loyalty and to grow revenues. Originality/value: Most of the research reported in the area of continuous improvement in construction focuses on qualitative considerations, and it is still scarce in terms of developing mathematical models for selecting existing tools and, ultimately, satisfying customer’s requirements. This investigation is aimed to bridge this gap in the literature. © 2023, Emerald Publishing Limited.
Gibson, G E, El Asmar, M, Yussef, A and Ramsey, D (2024) A novel approach for measuring the accuracy of front end engineering design. Engineering, Construction and Architectural Management, 31(07), 2669-96.
Guo, J, Xiang, P, Liu, Q and Luo, Y (2024) Transportation infrastructure network optimisation based on computer simulation using Sichuan Province, China as an example. Engineering, Construction and Architectural Management, 31(07), 2740-69.
Khan, S, Panuwatwanich, K and Usanavasin, S (2024) Integrating building information modeling with augmented reality: application and empirical assessment in building facility management. Engineering, Construction and Architectural Management, 31(07), 2809-28.
Khanapure, V U and Shastri, S S (2024) A sustainable–lean implementation methodology: a catalyst for sustainability enhancement of high-rise residential projects. Engineering, Construction and Architectural Management, 31(07), 2585-603.
Kum, Y T, Yap, J B H, Lew, Y L and Lee, W P (2024) Transforming construction health and safety management during COVID-19 pandemic using innovative technologies: PLS-SEM approach. Engineering, Construction and Architectural Management, 31(07), 2770-808.
Lad, V H, Patel, D A, Chauhan, K A and Patel, K A (2024) Prioritisation of bridge for improving its resilience using multi-criteria decision-making techniques. Engineering, Construction and Architectural Management, 31(07), 2952-76.
Li, T, Li, Z and Cai, J (2024) Antecedents and consequence of intra-organizational diffusion of prefabricated construction technology: a contingency theory perspective. Engineering, Construction and Architectural Management, 31(07), 2932-51.
Li, X, Chang, C T, Zhu, Y Y and Li, L L (2024) Key influence factors on the evacuation route selection for fire emergencies in urban underground complexes. Engineering, Construction and Architectural Management, 31(07), 2630-47.
Lin, Q, Zhang, C, Cai, H, Li, X and Xiao, H (2024) Urban night lighting evaluation system and case study: blending popular contemporary elements, cultural traditions and advanced lighting technologies. Engineering, Construction and Architectural Management, 31(07), 2916-31.
Lu, Y, Liu, J and Yu, W (2024) Social risk analysis for mega construction projects based on structural equation model and Bayesian network: a risk evolution perspective. Engineering, Construction and Architectural Management, 31(07), 2604-29.
Masood, R, Roy, K, González, V A, Lim, J B P and Nasir, A R (2024) A supply chain perspective of prefabricated housebuilding diffusion in New Zealand. Engineering, Construction and Architectural Management, 31(07), 2697-720.
Tennakoon, G A, Rameezdeen, R and Chileshe, N (2024) Walking the talk towards sustainable consumption: interventions to promote the uptake of reprocessed construction materials. Engineering, Construction and Architectural Management, 31(07), 2878-99.
Wang, Z, Shi, L and Cui, H (2024) Effects of the host-country institutional environment on the operation mode change of international construction enterprises. Engineering, Construction and Architectural Management, 31(07), 2721-39.
Xie, L L, Chen, Y, Wu, S, Chang, R D and Han, Y (2024) Knowledge extraction for solving resource-constrained project scheduling problem through decision tree. Engineering, Construction and Architectural Management, 31(07), 2852-77.
Zhou, X, Wang, Y, Zhang, Y and Liu, F (2024) Macro investigation on China's engineering insurance industry: based on industrial organization theories. Engineering, Construction and Architectural Management, 31(07), 2977-94.