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Amos, D, Musa, Z N and Au-Yong, C P (2020) Performance measurement of facilities management services in Ghana’s public hospitals. Building Research & Information, 48(02), 218–38.

  • Type: Journal Article
  • Keywords: Facilities management; performance measurement; PLS-SEM; public hospitals; Ghana;
  • ISBN/ISSN: 0961-3218
  • URL: https://doi.org/10.1080/09613218.2019.1660607
  • Abstract:
    The purpose of this paper is to explore and measure the performance of Facilities Management (FM) services in Ghana’s public hospitals. Given that poor FM practices can significantly hinder the delivery of hospitals’ core services, measuring FM performance is a key step towards ensuring optimal service delivery, and an essential tool for effective implementation of FM strategy. The research employs an exploratory sequential mixed methods approach encompassing interviews in multiple cases at the exploratory stage and questionnaire surveys to confirm performance scales through the use of Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicate that the quality of FM service delivery, finance, learning and growth, as well as internal business operations indicators, exhibit significant influence on the performance of FM. The research also found that internal business strategic measures should be improved. The developed structural model could assist healthcare managers in determining critical performance dimensions, and also serve as a motivational tool for acknowledging FM’s role in healthcare delivery.

Attia, D A, Maarouf, I, Taha, D and Nassar, D (2020) Detecting failures in conservation practice in relation to cultural significance: the case of heritage buildings in Khartoum. Building Research & Information, 48(02), 124–39.

Becerra, J, Ortiz, P, Zaderenko, A P and Karapanagiotis, I (2020) Assessment of nanoparticles/nanocomposites to inhibit micro-algal fouling on limestone façades. Building Research & Information, 48(02), 180–90.

Bortolini, R and Forcada, N (2020) Analysis of building maintenance requests using a text mining approach: building services evaluation. Building Research & Information, 48(02), 207–17.

Cardellicchio, L (2020) Self-cleaning and colour-preserving efficiency of photocatalytic concrete: case study of the Jubilee Church in Rome. Building Research & Information, 48(02), 160–79.

Martínez-Carricondo, P, Carvajal-Ramírez, F, Yero-Paneque, L and Agüera-Vega, F (2020) Combination of nadiral and oblique UAV photogrammetry and HBIM for the virtual reconstruction of cultural heritage. Case study of Cortijo del Fraile in Níjar, Almería (Spain). Building Research & Information, 48(02), 140–59.

Prieto, A J and Silva, A (2020) Service life prediction and environmental exposure conditions of timber claddings in South Chile. Building Research & Information, 48(02), 191–206.