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Adebimpe, O A, Proverbs, D G and Oladokun, V O (2021) A fuzzy-analytic hierarchy process approach for measuring flood resilience at the individual property level. International Journal of Building Pathology and Adaptation, 39(02), 197-217.
Ahadzie, D K, Opoku, R, Opoku Ware, S N and Mensah, H (2021) Analysis of occupant behaviour in the use of air-conditioners in public buildings in developing countries: evidence from Ghana. International Journal of Building Pathology and Adaptation, 39(02), 259-82.
Ahmed, S, Hossain, M M and Haq, I (2021) Implementation of lean construction in the construction industry in Bangladesh: awareness, benefits and challenges. International Journal of Building Pathology and Adaptation, 39(02), 368-406.
Amadi, A I (2021) A back-end view to climatic adaptation: Partitioning weather-induced cement demand variance in wet humid environment. International Journal of Building Pathology and Adaptation, 39(02), 153-74.
Amoah, C, Kajimo-Shakantu, K and Schalkwyk, T (2021) Meeting the expectations of the social housing recipients in South Africa: a myth or reality?. International Journal of Building Pathology and Adaptation, 39(02), 218-34.
Borgeson, S and Brager, G (2011) Comfort standards and variations in exceedance for mixed-mode buildings. Building Research & Information, 39(02), 33.
Cândido, C, Lamberts, R, de Dear, R, Bittencourt, L and de Vecchi, R (2011) Towards a Brazilian standard for naturally ventilated buildings: guidelines for thermal and air movement acceptability. Building Research & Information, 39(02), 145–53.
de Dear, R (2011) Revisiting an old hypothesis of human thermal perception: alliesthesia. Building Research & Information, 39(02), 108–17.
Falorca, J F and Lanzinha, J C G (2021) Facade inspections with drones–theoretical analysis and exploratory tests. International Journal of Building Pathology and Adaptation, 39(02), 235-58.
Ghosh, A, Edwards, D J, Hosseini, M R, Al-Ameri, R, Abawajy, J and Thwala, W D (2021) Real-time structural health monitoring for concrete beams: a cost-effective ‘Industry 4.0’ solution using piezo sensors. International Journal of Building Pathology and Adaptation, 39(02), 283-311.
Guo, K, Zhang, L and Wang, T (2021) Concession period optimisation in complex projects under uncertainty: a public–private partnership perspective. Construction Management and Economics, 39(02), 156–72.
Hudson, F S, Sutrisna, M and Chawynski, G (2021) A certification framework for managing the risks of non-compliance and non-conformance building products: a Western Australian perspective. International Journal of Building Pathology and Adaptation, 39(02), 312-43.
Le, P L, Jarroudi, I, Dao, T and Chaabane, A (2021) Integrated construction supply chain: an optimal decision-making model with third-party logistics partnership. Construction Management and Economics, 39(02), 133–55.
Li, H, Li, W, Wang, L and Lv, L (2021) Public satisfaction evaluation of urban water environment treatment public-private partnership project: A case study from China. International Journal of Building Pathology and Adaptation, 39(02), 407-32.
- Type: Journal Article
- Keywords: fse; ipa; operational management strategies; public satisfaction; uwetp-PPP
- ISBN/ISSN:
- URL: https://doi.org/10.1108/IJBPA-10-2019-0089
- Abstract:
Purpose: The Public–Private Partnership (PPP) mode has been widely used in the urban water environment treatment project (UWETP). The public is the direct perceiver of urban water environment treatment PPP project (UWETP-PPP), and their satisfaction with it can reflect the project’s success to some extent. The purpose of this paper is to provide operational management strategies for special-purpose vehicle (SPV) company through public satisfaction evaluation of UWETP-PPP. Design/methodology/approach: A questionnaire was designed through the literature review and experts’ opinions that consisted of 33 indexes to investigate public satisfaction with UWETP-PPP. Then, the exploratory factor analysis (EFA) was used to confirm the evaluation index system of public satisfaction. Next, the weights of the indexes were calculated by the normalized mean method and fuzzy synthetic evaluation (FSE) was applied to evaluate public satisfaction with UWETP-PPP. Finally, the importance-performance analysis (IPA) was used to suggest improvement strategies of public satisfaction with UWETP-PPP. Findings: The factors affecting public satisfaction with UWETP-PPP are preliminarily determined, and an evaluation model that provides a specific basis for evaluating public satisfaction with UWETP-PPP in the future is constructed. Furthermore, some strategies and suggestions to improve the performance level of UWETP-PPP are put forward. Research limitations/implications: First, the factors influencing public satisfaction with UWETP-PPP are numerous and complex. The factors discussed in this study may be further refined to make the research more reliable and effective. Second, the sample from this study can be expanded to multiple projects, so as to make the study more general. Finally, given that the influencing factors in the paper were elicited by using scores obtained through a questionnaire survey, it would bring bias to the result to some extent. The evaluation method can be further improved, such as combining with interval intuitionistic fuzzy evaluation. Practical implications: In the context of the characteristics of PPP projects in water environment treatment and the huge demand of the country to apply PPP model in the territory of water environment treatment, this study evaluated the public satisfaction with UWETP-PPP in Xuchang City, China. The result provided a beneficial reference for the private organizations to take appropriate actions to improve the public satisfaction level of UWETP-PPP, so as to improve the performance level of SPV. It also provided a system of public satisfaction evaluation with UWETP-PPP, which can be considered as the standard of public satisfaction survey, thus improving the comprehensiveness of the UWETP-PPP performance evaluation system and the government regulatory capacity, thus affecting the sustainable development of UWETP-PPP. Social implications: In addition, the research results provide a useful reference for the public organizations to issue a UWETP-PPP regulation rule, review a UWETP-PPP design plan, and conduct new similar project decision-making. In summary, the study results not only serve as a good reference for the evaluation of public satisfaction of eco-environmental PPP projects, but also have essential application value for improving the service level, performance improvement and operational management of the SPV. Originality/value: The research results of this paper have certain wide-spread value, and the research framework and research method can be applied to other infrastructure section, such as transportation, stadium et al.
Moezzi, M and Goins, J (2011) Text mining for occupant perspectives on the physical workplace. Building Research & Information, 39(02), 169–82.
Owusu-Manu, D G, Ghansah, F A, Darko, A and Asiedu, R O (2021) Service quality of insurance in complex project deals in the construction industry in Ghana. International Journal of Building Pathology and Adaptation, 39(02), 344-67.
Purushothaman, A and Thirumaran, K (2021) Evaluating the climate-responsive design strategies of vernacular buildings in Konearirajapuram village, Nagappattinam, India. International Journal of Building Pathology and Adaptation, 39(02), 175-96.
Scharpff, J, Schraven, D, Volker, L, Spaan, M T J and de Weerdt, M M (2021) Can multiple contractors self-regulate their joint service delivery? A serious gaming experiment on road maintenance planning. Construction Management and Economics, 39(02), 99–116.
Strengers, Y and Maller, C (2011) Integrating health, housing and energy policies: social practices of cooling. Building Research & Information, 39(02), 154–68.
Wang, R, Lu, W and Wei, Y (2021) Owners’ use of contract-based power in construction project transactions: restrictions from process specificity and uncertainty. Construction Management and Economics, 39(02), 117–32.
Zhang, H, Arens, E and Pasut, W (2011) Air temperature thresholds for indoor comfort and perceived air quality. Building Research & Information, 39(02), 134–44.
Zhang, J and Yuan, X (2021) Stochastic modelling of maintenance flexibility in Value for Money assessment of PPP road projects. Construction Management and Economics, 39(02), 173–91.