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Bosher, L, Dainty, A, Carrillo, P, Glass, J and Price, A (2007) Integrating disaster risk management into construction: a UK perspective. Building Research & Information, 35(02), 163–77.

Bowen, P, Pearl, R and Akintoye, A (2007) Professional ethics in the South African construction industry. Building Research & Information, 35(02), 189–205.

Chew, M Y, Conejos, S and Law, J S L (2017) Green maintainability design criteria for nanostructured titanium dioxide (TiO2) façade coatings. International Journal of Building Pathology and Adaptation, 35(02), 139–58.

Enshassi, A, Elzebdeh, S and Mohamed, S (2017) Drivers affecting household residents’ water and related energy consumption in residential buildings. International Journal of Building Pathology and Adaptation, 35(02), 159–75.

Fo, P and Skitmore, x (2007) Factors facilitating construction industry development. Building Research & Information, 35(02), 178–88.

Hadidi, L, Assaf, S, Aluwfi, K and Akrawi, H (2017) The effect of ISO 9001 implementation on the customer satisfaction of the engineering design services. International Journal of Building Pathology and Adaptation, 35(02), 176–90.

Hopkin, T, Lu, S, Rogers, P and Sexton, M (2017) Key stakeholders’ perspectives towards UK new-build housing defects. International Journal of Building Pathology and Adaptation, 35(02), 110–23.

  • Type: Journal Article
  • Keywords: Defects; Warranty; New-build housing;
  • ISBN/ISSN: 2398-4708
  • URL: https://doi.org/10.1108/IJBPA-06-2016-0012
  • Abstract:
    Research on housing defects has limited its enquiry to the classifications of defects, potential impact of defects, and their detection and remediation during construction and the builder’s liability period, without considering the warranty period. The purpose of this paper is to better understand which impacts of defects are perceived as important by the key stakeholders involved in their detection and remediation over the construction, builder’s liability and insurer’s warranty periods. Design/methodology/approach The questionnaire survey approach was used. The questionnaire distribution list was drawn from the UK’s largest warranty provider (WP) and approved inspector’s records. The questionnaire was distributed to 2003 people, receiving 292 responses, a response rate of 15 per cent. Findings This research challenges the assertion that the house building industry (i.e. house builders (HBs), building inspectors and WPs) is predominantly cost focussed and finds that the potential impact of defects on home occupants (HOs) are their primary concern. In contrast, the HOs’ appear solely focussed on the disruption defects caused on their daily lives and perceive a lack customer focus in the house building industry. Originality/value This study provides empirical evidence of the contrasting view of the house building industry and HOs with respect to the prioritisation of the impacts of defects. Further, this research offers HBs an alternative approach to determine which defects should be targeted for reduction purposes which may lead to improved levels of customer satisfaction.

Mahmoud, A S, Sanni-Anibire, M O and Hassanain, M A (2017) Performance-based fire safety evacuation of an auditorium facility using a theoretical calculation method. International Journal of Building Pathology and Adaptation, 35(02), 124–38.

McCormack, M, Treloar, G J, Palmowski, L and Crawford, R (2007) Modelling direct and indirect water requirements of construction. Building Research & Information, 35(02), 156–62.

Mcdougall, J A and Swaffield, J A (2007) Transport of deformable solids within building drainage networks. Building Research & Information, 35(02), 220–32.

Pearlmutter, D, Freidin, C and Huberman, N (2007) Alternative materials for desert buildings: a comparative life cycle energy analysis. Building Research & Information, 35(02), 144–55.

Short, C A and Lomas, K J (2007) Exploiting a hybrid environmental design strategy in a US continental climate. Building Research & Information, 35(02), 119–43.

Soetanto, R, Glass, J, Dainty, A R J and Price, A D F (2007) Structural frame selection: case studies of hybrid concrete frames. Building Research & Information, 35(02), 206–19.