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Anjomshoa, E (2024) Key performance indicators of construction companies in branding products and construction projects for success in a competitive environment in Iran. Engineering, Construction and Architectural Management, 31(05), 2151-75.

Arora, M, Prakash, A, Mittal, A and Singh, S (2024) Examining the slow acceptance of HR analytics in the Indian engineering and construction industry: a SEM-ANN-based approach. Engineering, Construction and Architectural Management, 31(05), 1973-93.

Aslam, M, Baffoe-Twum, E and Malik, S (2024) Benchmarking lean construction conformance in Pakistan’s construction industry. Engineering, Construction and Architectural Management, 31(05), 2077-100.

Chan, I Y S and Chen, H (2024) Towards an integrative analysis of underground environment and human health: a survey and field measurement approach. Engineering, Construction and Architectural Management, 31(05), 1807-34.

Cole-Colander, C (2003) Designing the Customer Experience. Building Research & Information, 31(05), 357–66.

  • Type: Journal Article
  • Keywords: client; common language; customer focus; design; design quality; client;
  • ISBN/ISSN: 0961-3218
  • URL: http://taylorandfrancis.metapress.com/link.asp?id=5k3d1uprehqywlva
  • Abstract:
    As the role of the professional changes, the importance of 'the client' and 'the user' is increasing. Two initiatives in the UK have sought to improve design quality by bridging the gap between the client and the user on the one hand, and the client and the designer on the other. These initiatives, 'Designing the Customer Experience' and 'Design Quality Indicators' (DQIs), seek to address the divergent goals and impenetrable language that often inhibit communication between client and architect. Designing the Customer Experience aimed at transferring design thinking from the retail sector and led to an Agenda for Change, which included an investigation into how to find a common language between clients and their design consultants. The DQIs build on this agenda and provide a tool for the uninitiated as well as the professional to allow each to express and evaluate the design quality of a building. The extent to which these initiatives have been and potentially can be successful in changing professional relationships with client and user and so improving design quality is assessed.

Cong, W, Zhang, S, Liang, H and Xiang, Q (2024) Impact of challenge and hindrance job stressors on informal safety communication of construction workers in China: the moderating role of co-worker relationship. Engineering, Construction and Architectural Management, 31(05), 2011-33.

Cooper, R, Bruce, M, Wootton, A, Hands, D and Daly, L (2003) Managing design in the extended enterprise. Building Research & Information, 31(05), 367–78.

Espinoza, D and Morris, J W F (2013) Decoupled NPV: a simple, improved method to value infrastructure investments. Construction Management and Economics, 31(05), 471-96.

Fazeli, A, Banihashemi, S, Hajirasouli, A and Mohandes, S R (2024) Automated 4D BIM development: the resource specification and optimization approach. Engineering, Construction and Architectural Management, 31(05), 1896-922.

Fellows, R and Liu, A M M (2013) Use and misuse of the concept of culture. Construction Management and Economics, 31(05), 401-22.

Gann, D M, Salter, A J and Whyte, J K (2003) Design Quality Indicator as a tool for thinking. Building Research & Information, 31(05), 318–33.

Ghansah, F A, Lu, W and Ababio, B K (2024) Modelling the critical challenges of quality assurance of cross-border construction logistics and supply chain during the COVID-19 pandemic. Engineering, Construction and Architectural Management, 31(05), 2128-50.

Gibson, E G and Gebken, R J (2003) Design quality in pre-project planning: applications of the Project Definition Rating Index. Building Research & Information, 31(05), 346–56.

Goh, Y M and Chua, D (2013) Neural network analysis of construction safety management systems: a case study in Singapore. Construction Management and Economics, 31(05), 460-70.

Guo, Y, Liu, J, Chen, C, Luo, X and Martek, I (2024) PPP project price mode typologies: a China-based comparative case study. Engineering, Construction and Architectural Management, 31(05), 2034-52.

Han, Y, Shen, J, Zhu, X, An, B and Bao, X (2024) Interaction mechanisms of interface management risks in complex systems of high-speed rail construction projects: an association rule mining-based modeling framework. Engineering, Construction and Architectural Management, 31(05), 2101-27.

Hansen, K L and Vanegas, J A (2003) Improving design quality through briefing automation. Building Research & Information, 31(05), 379–86.

Hu, Y, Song, J and Zhao, T (2024) Evolutionary game analysis of the intelligent upgrading of smart solar photovoltaic projects. Engineering, Construction and Architectural Management, 31(05), 1835-56.

Huang, W, Zhong, D and Chen, Y (2024) The relationship between construction workers’ emotional intelligence and safety performance. Engineering, Construction and Architectural Management, 31(05), 2176-201.

Li, H, Chen, Y, Zheng, J, Fang, Y, Yang, Y, Skitmore, M, Rusch, R and Jiang, T (2024) The influence of the psychological contract on the safety of performance of construction workers in China. Engineering, Construction and Architectural Management, 31(05), 1879-95.

Liao, L, Ye, Y, Wei, N, Li, H and Fan, C (2024) Exploring blockchain technology acceptance among non-managerial construction practitioners in Shenzhen, China. Engineering, Construction and Architectural Management, 31(05), 2053-76.

Odeyinka, H A, Lowe, J and Kaka, A P (2013) Artificial neural network cost flow risk assessment model. Construction Management and Economics, 31(05), 423-39.

Onubi, H O, Carpio, M and Hassan, A S (2024) Job satisfaction in green construction projects: antecedent roles of green work climate, pro-environmental construction practice and green human capital. Engineering, Construction and Architectural Management, 31(05), 1857-78.

Orr, S and Jadhav, A (2024) The effect of construction sustainability system interactions on financial performance: a sociotechnical perspective. Engineering, Construction and Architectural Management, 31(05), 1923-46.

Pinder, J, Iii, R S and Saker, J (2013) Stakeholder perspectives on developing more adaptable buildings. Construction Management and Economics, 31(05), 440-59.

Thomson, D S, Austin, S A, Devine-Wright, H and Mills, G R (2003) Managing value and quality in design. Building Research & Information, 31(05), 334–45.

Tiew, S Y (2024) Factors affecting performance of graduate architects in contract implementation management: a case study on housing projects in Malaysia. Engineering, Construction and Architectural Management, 31(05), 1789-806.

Wang, D, Luo, J and Wang, Y (2024) Multifactor uncertainty analysis of prefabricated building supply chain: qualitative comparative analysis. Engineering, Construction and Architectural Management, 31(05), 1994-2010.

Whyte, J K and Gann, D M (2003) Design Quality Indicators: work in progress. Building Research & Information, 31(05), 387–98.

Wu, X, Qian, Q and Zhang, M (2024) Impact of supervisor leadership on construction worker safety behavior in China: the moderating role of social capital. Engineering, Construction and Architectural Management, 31(05), 1947-72.