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Abdul-Aziz, A-R (2012) Control mechanisms exercised in Malaysian housing public-private partnerships. Construction Management and Economics, 30(01), 37–55.
Almufarrej, A M and Erfani, T (2023) Climate, buildings’ envelope design and energy patterns: improving energy performance of new buildings in Kuwait. Engineering, Construction and Architectural Management, 30(01), 172-88.
Amadi, A (2023) Integration in a mixed-method case study of construction phenomena: from data to theory. Engineering, Construction and Architectural Management, 30(01), 210-37.
Cattell, D W (2012) An overview of component unit pricing theory. Construction Management and Economics, 30(01), 81–92.
Davey, C L, Powell, J A, Powell, J E and Cooper, I (2002) Action learning in a medium-sized construction company. Building Research & Information, 30(01), 5–15.
Dou, Y, Sun, X, Ji, A, Wang, Y and Xue, X (2023) Development strategy for prefabricated construction projects: a tripartite evolutionary game based on prospect theory. Engineering, Construction and Architectural Management, 30(01), 105-24.
Feng, K, Chen, S, Lu, W, Wang, S, Yang, B, Sun, C and Wang, Y (2023) Embedding ensemble learning into simulation-based optimisation: a learning-based optimisation approach for construction planning. Engineering, Construction and Architectural Management, 30(01), 259-95.
Gounder, S, Hasan, A, Shrestha, A and Elmualim, A (2023) Barriers to the use of sustainable materials in Australian building projects. Engineering, Construction and Architectural Management, 30(01), 189-209.
Gurung, N and Mahendran, M (2002) Comparative life cycle costs for new steel portal frame building systems. Building Research & Information, 30(01), 35–46.
Hosseinian, A H and Baradaran, V (2023) A two-phase approach for solving the multi-skill resource-constrained multi-project scheduling problem: a case study in construction industry. Engineering, Construction and Architectural Management, 30(01), 321-63.
Irfan, M, Khalid, R A, Kaka Khel, S S U H, Maqsoom, A and Sherani, I K (2023) Impact of work–life balance with the role of organizational support and job burnout on project performance. Engineering, Construction and Architectural Management, 30(01), 154-71.
Kus, H and Nygren, K (2002) Microenvironmental characterization of rendered autoclaved aerated concrete. Building Research & Information, 30(01), 25–34.
Lahdenperä, P (2012) Making sense of the multi-party contractual arrangements of project partnering, project alliancing and integrated project delivery. Construction Management and Economics, 30(01), 57–79.
Lee, J S (2023) Quantifying costs of the productivity loss due to schedule changes in construction projects. Engineering, Construction and Architectural Management, 30(01), 56-73.
Parchamijalal, M, Moradi, S and Zabihi Shirazi, M (2023) Claim management office maturity model (CMOMM) in project-oriented organizations in the construction industry. Engineering, Construction and Architectural Management, 30(01), 74-104.
- Type: Journal Article
- Keywords: claim management (office); claim management office maturity model; maturity level; project-based organizations
- ISBN/ISSN:
- URL: https://doi.org/10.1108/ECAM-04-2021-0301
- Abstract:
Purpose: Claim formation is a fact and a regular occurrence in construction industry projects and often leads to a waste of money and time for organizations. Organizations can, however, reduce and control claims by promoting an integrated claim management system and improving productivity in the results of the claims. Establishing a claim management office is one of the ways to help organizations achieve this. Design/methodology/approach: Based on library research, expert opinion and analysis of organizations’ contracts as case studies and identifying the root causes of the claim, this paper proposes a claim management office maturity model and determines its levels. Findings: This paper proposes a claim management office maturity model and also determines its levels. The general structure of this model is based on three parameters: “characteristics of each level,” “requirements of each level” and “transition period of each level” in five levels, where the first level is the most basic level and level five is the highest level of the implementation of a claim management office in the organization. Originality/value: It can be clearly emphasized that this research is one of the first research studies that has dealt with the issue of claim management office in the construction industry and has proposed the model of maturity and development of claim management office in the organization. The use of numerous and experienced experts in achieving the results and case organizations to develop this research has increased the value and credibility of this research. This study also helps to improve the level of claim management in construction industry organizations so that these organizations can implement each level of claim management maturity model in the organization according to their competence and need for claim management. And by implementing it correctly, solve or reduce the problems of claim management in the organization and their projects.
Ruan, X, Ochieng, E G, Price, A D F and Egbu, C O (2012) Knowledge integration process in construction projects: a social network analysis approach to compare competitive and collaborative working. Construction Management and Economics, 30(01).
Salmaninezhad, M and Jazayeri Moghaddas, S M (2023) A multi-attribute approach to select the best method for repairing river bridge columns. Engineering, Construction and Architectural Management, 30(01), 1-18.
Sharifi, A A and Farahinia, A H (2023) A theoretical framework for developing the MAU model to determine the most appropriate use for historic buildings. Engineering, Construction and Architectural Management, 30(01), 238-58.
Shipworth, D T (2002) A stochastic framework for embodies greenhouse gas emissions modelling of construction materials. Building Research & Information, 30(01), 16–24.
Sorooshnia, E, Rashidi, M, Rahnamayiezekavat, P, Rezaei, F and Samali, B (2023) Optimum external shading system for counterbalancing glare probability and daylight illuminance in Sydney's residential buildings. Engineering, Construction and Architectural Management, 30(01), 296-320.
Tabish, S Z S and Jha, K N (2012) The impact of anti-corruption strategies on corruption free performance in public construction projects. Construction Management and Economics, 30(01), 21–35.
Tian, B, Wang, Z, Li, C and Fu, J (2023) Can relational governance improve sustainability in public-private partnership infrastructure projects? An empirical study based on structural equation modeling. Engineering, Construction and Architectural Management, 30(01), 19-40.
Xu, Y, Chong, H Y and Chi, M (2023) Modelling the blockchain adoption barriers in the AEC industry. Engineering, Construction and Architectural Management, 30(01), 125-53.
Yılmaz, F (2023) Analysis of the interaction between safety measures and workers' safety awareness from the construction workers' perspective. Engineering, Construction and Architectural Management, 30(01), 41-55.