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Chileshe, N and Watson, P (1997) TQM: a competitive weapon for the UK construction industry?. In: Stephenson, P (Ed.), Proceedings 13th Annual ARCOM Conference, 15-17 September 1997, Cambridge, UK. Association of Researchers in Construction Management, Vol. 1, 252–63.
- Type: Conference Proceedings
- Keywords: TQM; Competitive Advantage; Construction Industry; Construction Operational Environment
- ISBN/ISSN: 0 86 339 759 X
- URL: http://www.arcom.ac.uk/-docs/proceedings/ar1997-252-263_Chileshe_and_Watson.pdf
Although previous research has shown that sustainable competitive advantage can be gained through people with Total Quality Management helping them develop and maintain that advantage, the emphasis has mainly been in manufacturing industries. Furthermore other previous studies by researchers into competitive advantage have evolved around strategic planning; (Betts and Ofori; 1992, 1994); information technology; (Bakos and Tracey 1986) proposed a casual model linking the application of IT and the creation of competitive advantage. (Tan 1996), and Information systems (Johnston & Vitale 1988) Absence of an in-depth study exploring the linkages between competitive advantage and TQM in the UK Construction Industry has been the motivation for this paper. As Powell (1995) opines, TQM's impact on strategic management research remains unclear and under-examined, and that the existing empirical studies of TQM performance - intended to help managers implement TQM more effectively-lack rigour and theoretical support. Other findings employed a small sample size thereby limiting the scope of the research.