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Boyd, D, Egbu, C, Chinyio, E, Xiao, H and Lee, C C T (2004) Audio diary and debriefing for knowledge management in SMEs. In: Khosrowshahi, F (Ed.), Proceedings 20th Annual ARCOM Conference, 1-3 September 2004, Edinburgh, UK. Association of Researchers in Construction Management, Vol. 2, 741–7.
- Type: Conference Proceedings
- Keywords: audio dairy; debriefing; knowledge management; SMEs
- ISBN/ISSN: 0 9534161 9 4
- URL: http://www.arcom.ac.uk/-docs/proceedings/ar2004-0741-0747_Boyd_et_al.pdf
Site managers meet complex problems in their day-to-day work and have to find solutions promptly. However, the industry does not capture this valuable experience and may even not realise its significance. If this knowledge is collected, structured and disseminated, there would be significant benefits to the companies as well as the whole construction industry. This research is to test and improve a simple yet robust approach for this purpose. The site managers keep an audio diary of a problem-solving event by Dictaphone each week which contains their personal knowledge and thinking. Then the managers are debriefed about the set of their recorded events each month in order to explicate the significance embedded in these events and to transform it into knowledge accessible to a wider audience. With the participation of site managers from a dozen small and medium sized construction companies across the country, the event recording and debriefing process last for six months. The preliminary findings from the research indicate that audio diary and debriefing as a tool for knowledge management are effective and efficient for practitioners to capture and distil their learning and tacit knowledge.