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Bordass, B and Leaman, A (2005) Making feedback and post-occupancy evaluation routine 1: A portfolio of feedback techniques. Building Research & Information, 33(04), 347–52.

  • Type: Journal Article
  • Keywords: building performance; continuous improvement; feedback; follow-through; learning; post-occupancy evaluation; Probe; project delivery; quality control; user surveys
  • ISBN/ISSN: 0961-3218
  • URL: http://taylorandfrancis.metapress.com/link.asp?id=w0h06l23308q4158
  • Abstract:
    Over forty years ago, the Royal Institute of British Architects (RIBA) published its Plan of Work for Design Team Operation(1963), which included Stage M Feedback. In spite of this, designers, builders and sometimes even procuring clients do not engage closely with the performance of the buildings they have created. Hence, low-level, chronic problems tend to persist, innovations miss their targets, and true successes may be overlooked even in some of the best buildings, as the Probe series of post-occupancy surveys revealed. This paper discusses how feedback, follow through from design and construction into occupancy, and post-occupancy evaluation could become a natural part of project delivery, and how this could improve the quality and sustainability of our buildings. It describes progress made since the Probe series of post-occupancy ended in encouraging the use of feedback, including a portfolio of established techniques, development of the Soft Landings technique, and setting up a charity to promote and support feedback. The results of tests with a user group are also discussed.