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Butcher, D C A and Sheehan, M J (2010) Excellent contractor performance in the UK construction industry. Engineering, Construction and Architectural Management, 17(01), 35–45.
- Type: Journal Article
- Keywords: construction industry; contract workers; performance measures; procurement; United Kingdom
- ISBN/ISSN: 0969-9988
- URL: http://www.emeraldinsight.com/10.1108/09699981011011302
Purpose – Within the UK construction industry, achieving compliance with output key performance indicators (KPIs) no longer represents excellent performance. Rather, such compliance tends to be viewed as the minimum performance requirement on construction programmes. Within that paradigm shift, what needs to be understand is the customer's perspective of excellent performance. The purpose of this paper is to address these issues. Design