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Abdul-Rahman, H (1995) The cost of non-conformance during a highway project: a case study. Construction Management and Economics, 13(01), 23-32.
- Type: Journal Article
- Keywords: matrix; non-conformance; quality cost; quality management
- ISBN/ISSN: 0144-6193
- URL: https://doi.org/10.1080/01446199500000004
Poor quality resulting from non-conformance during construction leads to extra cost and time to all members of the project team. The costs of rectifying non-conformance can be high and they can affect a firm’s profit margin and it’s competitiveness. Construction-related firms can identify non-conformance information by employing a quality cost matrix as illustrated in a case study as a basis for improvement. Findings indicate the applicability of the matrix, the usefulness of the information for quality improvement and the positive change in attitude of personnel involved in the case study. Areas and frequency of non-conformance and the viability and importance of preventive measures are also highlighted.