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Bakhtawar, B, Thaheem, M J, Arshad, H and Qadeer, A (2018) How to Embrace the Stakeholder in Public Private Partnership Decision-Making? A Theoretical Discourse. In: Gorse, C and Neilson, C J (Eds.), Proceedings 34th Annual ARCOM Conference, 3-5 September 2018, Queen’s University, Belfast, UK. Association of Researchers in Construction Management, 373–382.
- Type: Conference Proceedings
- Keywords: conflict emergence, public-private-partnership, relationship dynamics, stakeholder identification, complex systems
- ISBN/ISSN: 978-0-9955463-2-5
- URL: http://www.arcom.ac.uk/-docs/proceedings/6a65ef7fc1d54f4c15d01a599f34f747.pdf
Large infrastructure projects are inherently complex, multifaceted and multiparty. Owing to their peculiar deliver system, which is mostly in the form of public-private-partnership (PPP), success of these projects cannot be measured simply through a definite delivery but goes far beyond into sustainability realm. Based on such a perspective, the project success interpretation is transformed from iron-triangle to a complex mesh of key performance indicators (KPIs). These KPIs are the basis of performance measurement of PPP projects due to long-term nature and output-based specification of this procurement system. In this regard, one of the most important performance indicators is stakeholder satisfaction, which comes with its own complexity in interpretation. The involvement and importance of multiple stakeholders in PPP not only fluctuate through the different life-cycle phases but also depend on their individual vested interest in the project. Thus, conflicting interests and information asymmetry in stakeholder relationships become major issues often resulting into litigation, renegotiation or, even worse, project failure. This makes the PPP decision-making highly fragmented, contextual and dynamic. Responding to the demand for developing long-lasting partnerships, research and development in PPP has started addressing issues of relationship management, innovations in the PPP contracting model and behavioral dynamics such as principal-agent problem. However, an intricate effort in conducting a stakeholder analysis for PPP has not been sufficiently reported. This study, therefore, attempts to identify different PPP stakeholders and their varying interests in different constraints of decision-making. In doing so, literature is reviewed to identify the relevant decision factors vis-à-vis stakeholder types in various PPP life-cycle phases to produce an integrated interest matrix. The findings will assist decision makers in effective management of PPP stakeholders and researchers in pursuing integrational assessment of PPP stakeholders.