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Chan, A P C and Oppong, G D (2017) Managing the expectations of external stakeholders in construction projects. Engineering, Construction and Architectural Management, 24(05), 736-56.

  • Type: Journal Article
  • Keywords: review; management strategy; construction projects; stakeholder management; expectations; external stakeholders
  • URL: https://doi.org/10.1108/ECAM-07-2016-0159
  • Abstract:
    This paper presents the diverse expectations of external stakeholder groups in construction projects showing that expectations could be used to promote equitable value optimization in projects, enhance needs fulfillment, and facilitate the evaluation of external stakeholder satisfaction.