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Cox, A and Thompson, I (1998) Has contracting lost its customer focus?. Journal of Construction Procurement, 4(01), 5–15.

  • Type: Journal Article
  • Keywords: client; contract; relationship; relational competence
  • ISBN/ISSN: 1358-9180
  • URL:
  • Abstract:
    Despite numerous recommendations for change within the construction industry, there is little agreement or guidance on the most appropriate contracting strategies to adopt. Recent research has indicated that traditional practices still prevail. Most clients recognise the value of a governing relationship over and above the written contract and that this cannot be determined by the content of the clauses alone. This article reports on this research and introduces the Relational Competence approach to align contractual relations with the strategic goals of the client's business.