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Cooper, I (2001) Post-occupancy evaluation - where are you?. Building Research & Information, 29(02), 158–63.
- Type: Journal Article
- Keywords: benchmarks; customer focus; feedback; innovation; post-occupancy evaluation; Probe; sustainability;
- ISBN/ISSN: 0961-3218
- URL: http://taylorandfrancis.metapress.com/link.asp?id=qgfgja8bx2wbl3bq
- Abstract:
This paper provides a historical context for the Probe studies reported in this special issue by describing the stalled development of post-occupancy evaluation (POE) in Britain since the 1960s. It charts 40 years of continuing academic, professional and commercial neglect of POE as a mainstream activity in the procurement of buildings in Britain. It notes the current resurgence of interest in the 'customer care' focus of the Egan Report. And it closes by identifying a re-emerging research agenda for POE in Britain. This could include its use for benchmarking progress in the transition towards more sustainable production and consumption of the built environment.