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Cheetham, D W (1997) The search for quality: improving the audit. In: Stephenson, P (Ed.), Proceedings 13th Annual ARCOM Conference, 15-17 September 1997, Cambridge, UK. Association of Researchers in Construction Management, Vol. 1, 275–84.
- Type: Conference Proceedings
- Keywords: Management systems; quality; audit; control
- ISBN/ISSN: 0 86 339 759 X
- URL: http://www.arcom.ac.uk/-docs/proceedings/ar1997-275-284_Cheetham.pdf
- Abstract:
Direction and control of employee activities is essential to all management systems. The audit of records within a company quality management system serves two distinct purposes. Not only does it provide a company's clients with certainty that a product or service will satisfy given requirements but it also provides the company management with a control tool on individuals' performance of tasks assigned. This paper both reviews previous studies by the author and the different types of audit. It describes actions taken by a regional contracting company to improve audit procedures.