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Curran, M, Spillane, J and Clarke-Hagan, D (2018) External Stakeholders in Urban Construction Development Projects: Who Are They and How Are They Engaged?. In: Gorse, C and Neilson, C J (Eds.), Proceedings 34th Annual ARCOM Conference, 3-5 September 2018, Queen’s University, Belfast, UK. Association of Researchers in Construction Management, 139–148.
- Type: Conference Proceedings
- Keywords: community engagement, external stakeholders, stakeholder engagement, stakeholder management, urban development.
- ISBN/ISSN: 978-0-9955463-2-5
- URL: http://www.arcom.ac.uk/-docs/proceedings/f02facb9b63b65d7915f0fb6d46f19e6.pdf
- Abstract:
The construction industry is renowned as being fragmented and complex, due to its project based nature, with greater risk and uncertainty, when compared to other industries. This element of risk is higher in urban development projects, where construction sites are a common feature. A large number of stakeholders are involved in urban development projects, and their involvement can make effective integration and collaboration difficult. Furthermore, the identification and engagement of external stakeholders involved in the project must be given consideration, as they can influence project implementation, although they have no contractual relationship. Therefore, this paper aims to identify and document who the external stakeholders are in urban development construction projects, and how they are managed and engaged by on-site project managers. The research method undertaken is qualitatively based, encompassing four case study interviews with construction professionals on urban development projects located in London, England. The data accumulated is qualitatively assessed using mind mapping software, and cognitively summarised. The Local Authority, Residents and Local Businesses emerged from a list of seventeen stakeholders, as the three main external stakeholders. From ten different strategies documented, Face-to-Face Meetings and Newsletters were identified as the two main strategies used to engage external stakeholders. The results of this pilot study are case study specific, but it provides a foundation to advance this subject into more detailed research. Overall, this research illustrates to site and project managers that the Local Authority, Residents and Local Businesses are the main external stakeholders to consider amongst a plethora of others, and Face-to-Face Meetings and Newsletters are the more beneficial of the various wide-ranging engagement strategies identified, to manage and engage external stakeholders on urban development construction projects.